tag:status.openai.com,2005:/historyOpenAI Status - Incident History2024-03-28T08:47:41-07:00OpenAItag:status.openai.com,2005:Incident/203877702024-03-28T06:25:46-07:002024-03-28T06:25:46-07:00Advanced Data Analysis failing on ChatGPT<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>06:25</var> PDT</small><br><strong>Resolved</strong> - We have identified the cause of the issue and have rolled out a fix. Data analysis and file uploads are now performing normally.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and we're working on a fix.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>05:41</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports that file uploads are failing and that ChatGPT is failing to analyze files.</p>tag:status.openai.com,2005:Incident/203781192024-03-27T07:45:22-07:002024-03-27T07:45:22-07:00Increased errors on ChatGPT<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>07:45</var> PDT</small><br><strong>Resolved</strong> - Between 5:48 – 6:26pm PST on March 26th, some users saw unexpected errors on ChatGPT. We have fixed the root cause and error rates are now back to normal. We're updating our status page now to reflect the downtime that some users experienced.</p>tag:status.openai.com,2005:Incident/203552792024-03-25T16:25:28-07:002024-03-25T16:25:28-07:00Elevated errors in ChatGPT<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:25</var> PDT</small><br><strong>Resolved</strong> - As of 4:21p pacific we finished deploying the fix and the elevated errors in ChatGPT have now resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:56</var> PDT</small><br><strong>Identified</strong> - As of 3:14p pacific we're experiencing a high error rate in ChatGPT for a small percentage of requests. This is impacting users on all ChatGPT plans.<br /><br />As of 3:55p pacific we are currently working on deploying a potential fix (ETA ~30mins more).</p>tag:status.openai.com,2005:Incident/203331872024-03-22T17:53:32-07:002024-03-22T17:55:23-07:00Elevated errors in the Assistants API<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:53</var> PDT</small><br><strong>Resolved</strong> - From 2:41pm to 4:55pm pacific time, users of the Assistants API experienced an elevated error rate when creating runs.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:06</var> PDT</small><br><strong>Monitoring</strong> - We have identified the cause and are mitigating the issue. We are monitoring the situation as error rates are going down.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>16:26</var> PDT</small><br><strong>Investigating</strong> - We're investigating elevated errors in the Assistants API.</p>tag:status.openai.com,2005:Incident/203332052024-03-22T17:00:23-07:002024-03-22T17:00:23-07:00Elevated errors in the API for gpt-4-1106-preview<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Resolved</strong> - False alarm: the investigation into the elevated error rates in gpt-4-1106-preview on our API suggest an isolated incident, with ongoing investigations to ensure full resolution.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>16:28</var> PDT</small><br><strong>Investigating</strong> - We're currently investigating elevated errors in the API for gpt-4-1106-preview. This is impacting the API and not ChatGPT at this time.</p>tag:status.openai.com,2005:Incident/203238322024-03-21T18:30:19-07:002024-03-21T18:30:19-07:00Some Android users are facing a login issue<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>18:30</var> PDT</small><br><strong>Resolved</strong> - At 4:50p pacific we noticed an issue where some Android users could not login. At 6:22p pacific we've remediated the login issue allowing the impacted Android users to login again.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Investigating</strong> - Some Android users are facing a login issue where after completing the human verification they are being redirected to logged-out ChatGPT on the web instead of back to the app after completing the login. We are currently investigating the root cause and impact of this issue.</p>tag:status.openai.com,2005:Incident/203132762024-03-21T09:23:23-07:002024-03-21T09:41:11-07:00Elevated errors in requests to GPT-4 in the API<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:23</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:02</var> PDT</small><br><strong>Update</strong> - We continue to actively monitor the fix put in place to resolve the remaining elevated errors when using GPT-4 in the API with token context windows above 124563 tokens.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:41</var> PDT</small><br><strong>Monitoring</strong> - As of 10:57a pacific resolution continues for the remaining elevated errors in the API for GPT-4. Specifically token context windows above 124563 are having problems. The fix should resolve the remaining elevated errors from yesterday's incident https://status.openai.com/incidents/vlmww06nns0z. We are monitoring the deploy as traffic returns to normal.</p>tag:status.openai.com,2005:Incident/203045662024-03-19T18:37:13-07:002024-03-20T12:37:08-07:00Elevated errors in requests to GPT-4 in the API<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>18:37</var> PDT</small><br><strong>Resolved</strong> - As of 6:09p pacific we’re in the process of rolling back changes to fully resolve the elevated errors in the API for GPT-4. The bulk of the impact is mitigated and the remaining errors should continue to resolve.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:57</var> PDT</small><br><strong>Identified</strong> - As of 3:01p pacific a fix has been identified and is in the process of being deployed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:07</var> PDT</small><br><strong>Update</strong> - Confirmed this issue is isolated to GPT-4 in the API. ChatGPT is not impacted by this incident at this time.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:04</var> PDT</small><br><strong>Investigating</strong> - Tuesday March 19th, 2024 at 1:05p pacific we noticed a small portion of requests to GPT-4 failing in both the API and ChatGPT. We are currently investigating the issue.</p>tag:status.openai.com,2005:Incident/203054732024-03-19T17:10:40-07:002024-03-19T17:10:40-07:00High error rate on DALL·E<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:10</var> PDT</small><br><strong>Resolved</strong> - As of 5:08p pacific we've implemented a fix and the issue should be resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:31</var> PDT</small><br><strong>Investigating</strong> - As of Tuesday March 19, 2024 at 4:07p pacific we noticed a high error rate DALL·E in the API, ChatGPT, and Labs.</p>tag:status.openai.com,2005:Incident/203048922024-03-19T16:44:34-07:002024-03-19T16:44:34-07:00Elevated errors for gpt-3.5-turbo-0613 and gpt-3.5-turbo-instruct in our API<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:44</var> PDT</small><br><strong>Resolved</strong> - As of 4:39p pacific the elevated errors on gpt-3.5-turbo-instruct have resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:08</var> PDT</small><br><strong>Monitoring</strong> - As of 3:58p pacific the elevated errors on gpt-3.5-turbo-0613 have resolved.<br /><br />Errors remain elevated for gpt-3.5-turbo-instruct which we continue to investigate.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:52</var> PDT</small><br><strong>Identified</strong> - Confirmed this issue impacts gpt-3.5-turbo-0613 and gpt-3.5-turbo-instruct</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:53</var> PDT</small><br><strong>Investigating</strong> - Starting Mar 19, 2024 at 2:40p pacific we noticed elevated errors to our API using GPT-3.5 limited to 0613. We are currently investigating. ChatGPT is not impacted.</p>tag:status.openai.com,2005:Incident/202941962024-03-18T12:48:13-07:002024-03-18T12:48:14-07:00Elevated Error Rate for TTS API<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:48</var> PDT</small><br><strong>Resolved</strong> - This issue has now been resolved. Thank you for your patience and we apologize for any inconvenience this issue may have caused.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:36</var> PDT</small><br><strong>Monitoring</strong> - A fix has been identified and implemented for this issue. Error rates have reduced and we are monitoring ongoing results.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:22</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue. Thank you for your patience.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>11:52</var> PDT</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.openai.com,2005:Incident/202735922024-03-15T16:31:38-07:002024-03-15T16:31:38-07:00Billing Alert Delays<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:31</var> PDT</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:25</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:40</var> PDT</small><br><strong>Investigating</strong> - Delivery of billing alerts on API usage limits is currently experiencing delays</p>tag:status.openai.com,2005:Incident/202734332024-03-15T15:24:46-07:002024-03-15T15:24:46-07:00Elevated error rate in Assistants API<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:24</var> PDT</small><br><strong>Resolved</strong> - We have now resolved this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:18</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.openai.com,2005:Incident/202433712024-03-15T12:30:36-07:002024-03-15T12:30:36-07:00Increased error rates and latency on GPT-3.5-Turbo and ChatGPT<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:30</var> PDT</small><br><strong>Resolved</strong> - This issue has now been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:58</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor the status of the fix implemented.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>05:55</var> PDT</small><br><strong>Monitoring</strong> - Between 3:35AM – 4:50AM PST we observed elevated error rates and latency on GPT-3.5-Turbo, GPT-3.5-Turbo-1106, and some ChatGPT models. We have implemented a fix and are monitoring.</p>tag:status.openai.com,2005:Incident/202424762024-03-14T04:54:44-07:002024-03-14T05:51:54-07:00Increased error rate affecting DALL•E<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>04:54</var> PDT</small><br><strong>Resolved</strong> - This issue was caused by a downstream networking degradation which is still ongoing. We’re experiencing capacity constraints as a result, and are temporarily lowering the number of allowed generations in DALL•E in ChatGPT to support a better experience for more users.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>04:01</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.openai.com,2005:Incident/202367192024-03-13T12:56:54-07:002024-03-13T12:56:54-07:00Degraded performance in ChatGPT and GPT4 models<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>12:56</var> PDT</small><br><strong>Resolved</strong> - This issue has now been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>12:44</var> PDT</small><br><strong>Monitoring</strong> - A fix for this issue has been implemented and we are monitoring system performance.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>12:29</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.openai.com,2005:Incident/202302872024-03-12T20:10:16-07:002024-03-16T21:12:06-07:00Elevated errors on Assistants API<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:10</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />The issue was a result of a code push to our production environment that introduced error messages for users making valid API requests. <br /><br />A very small percentage of Assistants API requests made during the relevant time period did not successfully post.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:05</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>19:50</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.openai.com,2005:Incident/202298992024-03-12T19:32:12-07:002024-03-12T19:32:12-07:00Issues logging into platform.openai.com<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>19:32</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>19:08</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented for this issue and we are seeing error rates drop. We will continue to monitor the situation.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>18:47</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and we are implementing a fix.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>18:27</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where customers are having issues logging into and accepting invites for platform.openai.com.</p>tag:status.openai.com,2005:Incident/202291982024-03-12T19:12:18-07:002024-03-12T19:12:18-07:00Elevated API Error Rates<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>19:12</var> PDT</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>17:19</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor the error rates across our customer base.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>16:40</var> PDT</small><br><strong>Monitoring</strong> - The issue has been identified and a fix implemented. Error rates are reduced and we're continuing to monitor the situation.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>16:37</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>16:24</var> PDT</small><br><strong>Investigating</strong> - We're currently investigating degraded performance impacting our APIs.</p>tag:status.openai.com,2005:Incident/202267812024-03-12T11:33:22-07:002024-03-12T11:33:22-07:00Increased latency affecting both ChatGPT and APIs<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:33</var> PDT</small><br><strong>Resolved</strong> - Performance is now back to normal.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:04</var> PDT</small><br><strong>Monitoring</strong> - Performance is now back to normal, and we are continuing to monitor the situation.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:43</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate increased latency and errors.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>Identified</strong> - We are investigating increased latency and errors affecting both ChatGPT and APIs.</p>tag:status.openai.com,2005:Incident/202045902024-03-10T08:10:03-07:002024-03-10T08:10:03-07:00Elevated error rate impacting ChatGPT<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>08:10</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>19:59</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>19:31</var> PST</small><br><strong>Identified</strong> - ChatGPT is currently experiencing an elevated error rate.</p>tag:status.openai.com,2005:Incident/202028302024-03-09T14:12:29-08:002024-03-09T14:12:29-08:00Elevated error rate impacting ChatGPT<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:12</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>13:13</var> PST</small><br><strong>Monitoring</strong> - Error rates have normalized and we are monitoring actively for any additional issues.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>12:41</var> PST</small><br><strong>Identified</strong> - ChatGPT is currently experiencing an elevated error rate.</p>tag:status.openai.com,2005:Incident/201899432024-03-08T00:12:40-08:002024-03-08T00:12:40-08:00Elevated error rate impacting ChatGPT<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>00:12</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>19:26</var> PST</small><br><strong>Monitoring</strong> - Error rates have normalized and we are monitoring actively for any additional issues.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:35</var> PST</small><br><strong>Investigating</strong> - ChatGPT is currently experiencing an elevated error rate.</p>tag:status.openai.com,2005:Incident/201893362024-03-07T16:30:19-08:002024-03-07T16:31:20-08:00Elevated API error rates<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:30</var> PST</small><br><strong>Resolved</strong> - We experienced elevated API errors between 4:13 - 4:19 PST / 12:13 - 12:19 UTC. We have deployed a fix and this incident has been resolved.</p>tag:status.openai.com,2005:Incident/201799562024-03-06T21:07:45-08:002024-03-06T21:07:45-08:00Elevated error rate impacting ChatGPT<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>21:07</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:59</var> PST</small><br><strong>Identified</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:27</var> PST</small><br><strong>Investigating</strong> - ChatGPT is currently experiencing an elevated error rate.</p>