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API and ChatGPT usage are not affected, and other reporting channels remain available. We are working to restore normal data freshness."}]}]},"markdown":"We have identified an issue causing delays in publishing organization cost data through the Costs API. API and ChatGPT usage are not affected, and other reporting channels remain available. We are working to restore normal data freshness.","schema_version":"v1.0.0"},"message_string":"We have identified an issue causing delays in publishing organization cost data through the Costs API. API and ChatGPT usage are not affected, and other reporting channels remain available. 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Users can use ChatGPT on the web while we work to restore the experience for older app versions.","to_status":"identified","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-10-10T00:26:44.4Z","id":"01M4HK8YRWNCM9EP9H741G2W99","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-10-09T21:00:39.724Z","end_at":"2026-10-10T00:26:44.4Z","id":"01M4H7FKXDDWGPJ6VEF9V38XNX","component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status_page_incident_id":"01M4H7FKXDA425TDNP2CRGEYA3","status":"partial_outage"}],"status_summaries":[{"start_at":"2026-10-09T21:00:39.724Z","end_at":"2026-10-10T00:26:44.4Z","worst_component_status":"partial_outage"}],"published_at":"2026-10-09T21:00:39.724Z","id":"01M4H7FKXDA425TDNP2CRGEYA3","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Some ChatGPT content may be unavailable on Android","status":"resolved","affected_components":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"partial_outage","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-10-09T21:48:34.571Z","id":"01M4HA7BCC9GN17VS1PHWZJGEG","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are investigating an issue affecting some ChatGPT workspace administrators’ ability to view and manage plugin availability and settings. 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errors across ChatGPT, Codex, and the API including the Agents API","status":"resolved","affected_components":[{"component_id":"01JMXBRMFE5ESNNV8JDHVCGSRD","status":"degraded_performance","current_status":"operational"},{"component_id":"01KMKFAMWKNQ84Z1766MV08ZDE","status":"degraded_performance","current_status":"operational"},{"component_id":"01KMP3KP5MGE23B80K1EK4S8PV","status":"degraded_performance","current_status":"operational"},{"component_id":"01KMKFAMWKQ81YWSE1Z18R6VHR","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBNJXGKKP51D4DEJ2HZJ8Q","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBRMFEQW613TFE89F45035","status":"degraded_performance","current_status":"operational"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"degraded_performance","current_status":"operational"},{"component_id":"01JSFK5QX36ZRW0TW0ZV0ZYFXQ","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBNJXGGT5SR5DB9J7GYY48","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBRMFE6N2NNT7DG6XZQ6PW","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBRMFEVZ7E0X9GD9FWR9WX","status":"degraded_performance","current_status":"operational"},{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBRMFEMZK0HPK19RYET250","status":"degraded_performance","current_status":"operational"},{"component_id":"01KX45G1SHQQ9DTAX9S4W7FV8G","status":"degraded_performance","current_status":"operational"},{"component_id":"01M3Q6W0264T1RJS1YEM47CAQJ","status":"degraded_performance","current_status":"operational"},{"component_id":"01KMP3KP5M8X0EBTVW6KN327EE","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBRMFEKVBWKK82B44QFMCE","status":"degraded_performance","current_status":"operational"},{"component_id":"01JSG1XMJ9RVJJQ0E85NVSJ2AZ","status":"degraded_performance","current_status":"operational"},{"component_id":"01JNKS9D9S72PMP1938PVFFQN4","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBNJXG1YMQPPCPCQX3MPA2","status":"degraded_performance","current_status":"operational"},{"component_id":"01JSM5RTJWHRWDTS6Q604VEW3B","status":"degraded_performance","current_status":"operational"},{"component_id":"01JSYVYQSWMJ9QG35XHP08BHA7","status":"degraded_performance","current_status":"operational"},{"component_id":"01JVCV8YSWZFRSM1G5CVP253SK","status":"degraded_performance","current_status":"operational"},{"component_id":"01K6TVGGGDCP0PPGCHXAG3AQX8","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBRMFEV0AJ0VVS68N9CD6R","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBRMFESJCBGJR10PDD3WCQ","status":"degraded_performance","current_status":"operational"},{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"degraded_performance","current_status":"operational"}],"type":"incident","write_up_contents":{"feature_set":"rich","text_node":{"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Summary"}]},{"type":"paragraph","content":[{"type":"text","text":"On Sep 29, 2026, at approximately 10:30 a.m. PDT some users experienced elevated errors while using ChatGPT, Codex, and the API, including the Agents API. A feature rollout generated excessive internal network traffic, disrupting shared infrastructure. Most customer-facing impact was mitigated within approximately 30 minutes at 11:00 a.m. PDT, though some services continued to experience residual degradation until approximately 4:07 p.m. PDT."}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Impact"}]},{"type":"paragraph","content":[{"type":"text","text":"During this period:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Some users experienced failed requests, timeouts, or difficulty signing in to ChatGPT and Codex."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Some API requests failed, including requests to the Agents API."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Some conversations and tasks could not start, resume, or complete successfully."}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Root Cause"}]},{"type":"paragraph","content":[{"type":"text","text":"A feature rollout caused routine settings requests to trigger repeated background checks. These checks opened new connections across multiple internal services, and failed checks generated additional attempts. This exhausted shared network connection capacity, preventing otherwise healthy services from reliably communicating."}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Resolution"}]},{"type":"paragraph","content":[{"type":"text","text":"Engineers disabled the rollout, and most customer-facing impact was mitigated within approximately 30 minutes at 11 a.m. PDT. To address residual errors, engineers routed traffic around unhealthy infrastructure, reduced repeated requests, and increased database cache capacity. The remaining degradation was resolved by approximately 4:07 p.m. PDT."}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Prevention and Improvements"}]},{"type":"paragraph","content":[{"type":"text","text":"We have implemented or are working on several improvements to reduce the likelihood and impact of similar incidents:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Reduce unnecessary background traffic."},{"type":"text","text":" We disabled the triggering feature and removed the code that initiated repeated checks during settings requests."}]}]}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Improve recovery under load."},{"type":"text","text":" We deployed a fix for the expensive database queries and are expanding network capacity and reviewing other queries to reduce recovery bottlenecks."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We apologize for the disruption and are continuing to strengthen the reliability of the systems that support ChatGPT, Codex, and the API."}]}]},"markdown":"# **Summary**\n\nOn Sep 29, 2026, at approximately 10:30 a.m. PDT some users experienced elevated errors while using ChatGPT, Codex, and the API, including the Agents API. A feature rollout generated excessive internal network traffic, disrupting shared infrastructure. Most customer-facing impact was mitigated within approximately 30 minutes at 11:00 a.m. PDT, though some services continued to experience residual degradation until approximately 4:07 p.m. PDT.\n\n# **Impact**\n\nDuring this period:\n\n• Some users experienced failed requests, timeouts, or difficulty signing in to ChatGPT and Codex.\n\n• Some API requests failed, including requests to the Agents API.\n\n• Some conversations and tasks could not start, resume, or complete successfully.\n\n# **Root Cause**\n\nA feature rollout caused routine settings requests to trigger repeated background checks. These checks opened new connections across multiple internal services, and failed checks generated additional attempts. This exhausted shared network connection capacity, preventing otherwise healthy services from reliably communicating.\n\n# **Resolution**\n\nEngineers disabled the rollout, and most customer-facing impact was mitigated within approximately 30 minutes at 11 a.m. PDT. To address residual errors, engineers routed traffic around unhealthy infrastructure, reduced repeated requests, and increased database cache capacity. The remaining degradation was resolved by approximately 4:07 p.m. PDT.\n\n# **Prevention and Improvements**\n\nWe have implemented or are working on several improvements to reduce the likelihood and impact of similar incidents:\n\n• **Reduce unnecessary background traffic.** We disabled the triggering feature and removed the code that initiated repeated checks during settings requests.\n\n\n• **Improve recovery under load.** We deployed a fix for the expensive database queries and are expanding network capacity and reviewing other queries to reduce recovery bottlenecks.\n\nWe apologize for the disruption and are continuing to strengthen the reliability of the systems that support ChatGPT, Codex, and the API.","schema_version":"v1.0.0"}},{"updates":[{"published_at":"2026-10-06T02:41:12.496Z","id":"01M47HC9SG86AAPHQRXXQFH0T5","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are investigating the issue for the listed services."}]}]},"markdown":"We are investigating the issue for the listed services.","schema_version":"v1.0.0"},"message_string":"We are investigating the issue for the listed services.","to_status":"investigating","component_statuses":[{"component_id":"01M3Q6NERHS4BG0HQ85VAR1SRH","status":"degraded_performance"},{"component_id":"01M3Q6NERHVE2WPPAQRHBAC6XB","status":"degraded_performance"},{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"degraded_performance"},{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-10-06T02:44:03.586Z","id":"01M47HHGVGDKB40XE3H8R27GH3","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the 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Scheduled tasks may also be impacted."}]}]},"markdown":"We are observing elevated Work Mode errors. Scheduled tasks may also be impacted.","schema_version":"v1.0.0"},"message_string":"We are observing elevated Work Mode errors. Scheduled tasks may also be impacted.","to_status":"investigating","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-10-05T07:14:08.386Z","id":"01M45EKATKX77E0K9C6DJRY862","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are continuing to observe elevated Work Mode errors. Scheduled tasks may also be impacted."}]}]},"markdown":"We are continuing to observe elevated Work Mode errors. Scheduled tasks may also be impacted.","schema_version":"v1.0.0"},"message_string":"We are continuing to observe elevated Work Mode errors. 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Error rates are improving, and our team is continuing to assess recovery. We will share further updates as they become available."}]}]},"markdown":"We are investigating elevated error rates affecting some ChatGPT conversations. Error rates are improving, and our team is continuing to assess recovery. We will share further updates as they become available.","schema_version":"v1.0.0"},"message_string":"We are investigating elevated error rates affecting some ChatGPT conversations. Error rates are improving, and our team is continuing to assess recovery. We will share further updates as they become available.","to_status":"investigating","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance"},{"component_id":"01KKAD7C71MCCH3FTREMJH4AAS","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-10-05T17:55:04.311Z","id":"01M46K8XDEGQ44JKK2F2RZ3Z4G","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have mitigated the issue affecting ChatGPT conversations and are monitoring recovery."}]}]},"markdown":"We have mitigated the issue affecting ChatGPT conversations and are monitoring recovery.","schema_version":"v1.0.0"},"message_string":"We have mitigated the issue affecting ChatGPT conversations and are monitoring 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mitigiations. Some users may see slow or timed out results, especially for creating new pages or spaces."}]}]},"markdown":"We are continuing to monitor our mitigiations. Some users may see slow or timed out results, especially for creating new pages or spaces.","schema_version":"v1.0.0"},"message_string":"We are continuing to monitor our mitigiations. Some users may see slow or timed out results, especially for creating new pages or spaces.","to_status":"monitoring","component_statuses":[{"component_id":"01M3Q6NERHS4BG0HQ85VAR1SRH","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-10-01T23:44:57.067Z","id":"01M3WXPP61EWW196TW8EZ00FS6","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01M3Q6NERHS4BG0HQ85VAR1SRH","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-09-30T02:20:32.108Z","end_at":"2026-09-30T10:34:34.076Z","id":"01M3R1T4FCFQ7ZMBKAPXQNG3F6","component_id":"01M3Q6NERHS4BG0HQ85VAR1SRH","status_page_incident_id":"01M3R1T4FCR1337FBBYY9K2RPB","status":"degraded_performance"},{"start_at":"2026-09-30T15:00:05.521Z","end_at":"2026-10-01T23:44:57.067Z","id":"01M3SD8XPSNDD3HT57B87QA6J0","component_id":"01M3Q6NERHS4BG0HQ85VAR1SRH","status_page_incident_id":"01M3R1T4FCR1337FBBYY9K2RPB","status":"degraded_performance"}],"status_summaries":[{"start_at":"2026-09-30T02:20:32.108Z","end_at":"2026-09-30T06:03:10.067Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-30T06:03:10.067Z","end_at":"2026-09-30T10:34:34.076Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-30T10:34:34.076Z","end_at":"2026-09-30T15:00:05.521Z","worst_component_status":"operational"},{"start_at":"2026-09-30T15:00:05.521Z","end_at":"2026-10-01T16:51:16.46Z","worst_component_status":"degraded_performance"},{"start_at":"2026-10-01T16:51:16.46Z","end_at":"2026-10-01T23:44:57.067Z","worst_component_status":"degraded_performance"}],"published_at":"2026-09-30T02:20:32.108Z","id":"01M3R1T4FCR1337FBBYY9K2RPB","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Elevated errors in ChatGPT Space Pages","status":"resolved","affected_components":[{"component_id":"01M3Q6NERHS4BG0HQ85VAR1SRH","status":"degraded_performance","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-10-01T18:46:17.172Z","id":"01M3WCKTANXVCWRNMC3DVE5E7W","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are investigating an issue affecting login and signup. We will share further updates as we learn more."}]}]},"markdown":"We are investigating an issue affecting login and signup. We will share further updates as we learn more.","schema_version":"v1.0.0"},"message_string":"We are investigating an issue affecting login and signup. We will share further updates as we learn more.","to_status":"investigating","component_statuses":[{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-10-01T19:06:18.395Z","id":"01M3WDRFBHXS18MGT3S92YPH5G","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are investigating issues affecting login, signup, and ads"}]}]},"markdown":"We are investigating issues affecting login, signup, and ads","schema_version":"v1.0.0"},"message_string":"We are investigating issues affecting login, signup, and ads","to_status":"investigating","component_statuses":[{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"partial_outage"},{"component_id":"01KTQBYVARFJ5KMCSECM06VKCF","status":"partial_outage"},{"component_id":"01KVR95C58GGWHV7RYBT32NP11","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-10-01T19:17:04.118Z","id":"01M3WEC5YD6NR7HFP8HKRFTMFB","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified that users are experiencing login issues for the impacted services."},{"type":"lineBreak"},{"type":"lineBreak"},{"type":"text","text":"We are working on implementing a mitigation."}]}]},"markdown":"We have identified that users are experiencing login issues for the impacted services.\n\nWe are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified that users are experiencing login issues for the impacted services.\n\nWe are working on implementing a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01KTQBYVARFJ5KMCSECM06VKCF","status":"partial_outage"},{"component_id":"01KVR95C58GGWHV7RYBT32NP11","status":"partial_outage"},{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-10-01T19:26:49.947Z","id":"01M3WEY21RJYHYM1232P7NV6YX","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"partial_outage"},{"component_id":"01KTQBYVARFJ5KMCSECM06VKCF","status":"partial_outage"},{"component_id":"01KVR95C58GGWHV7RYBT32NP11","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-10-01T19:39:30.722Z","id":"01M3WFN8ZQT5P77BFKDN9Y9SDV","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"operational"},{"component_id":"01KTQBYVARFJ5KMCSECM06VKCF","status":"operational"},{"component_id":"01KVR95C58GGWHV7RYBT32NP11","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-10-01T18:46:17.172Z","end_at":"2026-10-01T19:39:30.722Z","id":"01M3WCKTAN2ASKKQW3NDRZR8Z8","component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status_page_incident_id":"01M3WCKTAN41RZ01SBRRTY4AYM","status":"partial_outage"},{"start_at":"2026-10-01T19:06:18.395Z","end_at":"2026-10-01T19:39:30.722Z","id":"01M3WDRFBHZ46RDWMZMD2ZGSZY","component_id":"01KTQBYVARFJ5KMCSECM06VKCF","status_page_incident_id":"01M3WCKTAN41RZ01SBRRTY4AYM","status":"partial_outage"},{"start_at":"2026-10-01T19:06:18.395Z","end_at":"2026-10-01T19:39:30.722Z","id":"01M3WDRFBH6JSFQFKB9VHVD86C","component_id":"01KVR95C58GGWHV7RYBT32NP11","status_page_incident_id":"01M3WCKTAN41RZ01SBRRTY4AYM","status":"partial_outage"}],"status_summaries":[{"start_at":"2026-10-01T18:46:17.172Z","end_at":"2026-10-01T19:06:18.395Z","worst_component_status":"partial_outage"},{"start_at":"2026-10-01T19:06:18.395Z","end_at":"2026-10-01T19:17:04.118Z","worst_component_status":"partial_outage"},{"start_at":"2026-10-01T19:17:04.118Z","end_at":"2026-10-01T19:26:49.947Z","worst_component_status":"partial_outage"},{"start_at":"2026-10-01T19:26:49.947Z","end_at":"2026-10-01T19:39:30.722Z","worst_component_status":"partial_outage"}],"published_at":"2026-10-01T18:46:17.172Z","id":"01M3WCKTAN41RZ01SBRRTY4AYM","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Issues with login, signup, and ads","status":"resolved","affected_components":[{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"partial_outage","current_status":"operational"},{"component_id":"01KTQBYVARFJ5KMCSECM06VKCF","status":"partial_outage","current_status":"operational"},{"component_id":"01KVR95C58GGWHV7RYBT32NP11","status":"partial_outage","current_status":"operational"}],"type":"incident","write_up_contents":{"feature_set":"rich","text_node":{"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Summary"}]},{"type":"paragraph","content":[{"type":"text","text":"On Oct 1, 2026, between approximately 11:39 a.m. and 12:28 p.m. PDT, users experienced errors signing in to ChatGPT, creating accounts, and using the Ads Platform. A storage-capacity issue interrupted databases supporting these services. Affected services recovered by approximately 12:28 p.m. PDT."}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Impact"}]},{"type":"paragraph","content":[{"type":"text","text":"During this period:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users were temporarily unable to sign in or create accounts. Some users may also have been signed out unexpectedly."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Ads Platform experienced elevated errors."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Some users could not complete subscription purchases."}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Root Cause"}]},{"type":"paragraph","content":[{"type":"text","text":"A shared storage system reached its capacity limit, interrupting databases that depended on it. This caused errors in sign-in, account creation, subscription purchases, and the Ads Platform."}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Resolution"}]},{"type":"paragraph","content":[{"type":"text","text":"Engineers freed storage capacity, adjusted database recovery settings, and restarted affected database processes. As the databases recovered, sign-in and other dependent services returned to normal. Customer-facing impact was resolved by approximately 12:28 p.m. PDT."}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Prevention and Improvements"}]},{"type":"paragraph","content":[{"type":"text","text":"We plan to make the following change to reduce the impact of similar storage issues:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Reduce shared storage dependencies."},{"type":"text","text":" We plan to reduce reliance on shared storage so that capacity limits have a more contained impact on our services."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We apologize for the disruption and are continuing to strengthen the reliability of our authentication, subscription, and advertising services."}]}]},"markdown":"# **Summary**\n\nOn Oct 1, 2026, between approximately 11:39 a.m. and 12:28 p.m. PDT, users experienced errors signing in to ChatGPT, creating accounts, and using the Ads Platform. A storage-capacity issue interrupted databases supporting these services. Affected services recovered by approximately 12:28 p.m. PDT.\n\n# **Impact**\n\nDuring this period:\n\n• Users were temporarily unable to sign in or create accounts. Some users may also have been signed out unexpectedly.\n\n• The Ads Platform experienced elevated errors.\n\n• Some users could not complete subscription purchases.\n\n# **Root Cause**\n\nA shared storage system reached its capacity limit, interrupting databases that depended on it. This caused errors in sign-in, account creation, subscription purchases, and the Ads Platform.\n\n# **Resolution**\n\nEngineers freed storage capacity, adjusted database recovery settings, and restarted affected database processes. As the databases recovered, sign-in and other dependent services returned to normal. Customer-facing impact was resolved by approximately 12:28 p.m. PDT.\n\n# **Prevention and Improvements**\n\nWe plan to make the following change to reduce the impact of similar storage issues:\n\n• **Reduce shared storage dependencies.** We plan to reduce reliance on shared storage so that capacity limits have a more contained impact on our services.\n\nWe apologize for the disruption and are continuing to strengthen the reliability of our authentication, subscription, and advertising services.","schema_version":"v1.0.0"}},{"updates":[{"published_at":"2026-09-30T17:05:46.207Z","id":"01M3SMF1Q0H8471KPS2XE2ME4W","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified that users are experiencing elevated latency for the impacted services."}]},{"type":"paragraph","content":[{"type":"text","text":"We are working on implementing a mitigation."}]}]},"markdown":"We have identified that users are experiencing elevated latency for the impacted services.\n\nWe are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified that users are experiencing elevated latency for the impacted services.\n\nWe are working on implementing a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-30T17:13:13.817Z","id":"01M3SMWPSHQCZSH3B1BYCJYJ9E","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified that users are experiencing elevated latency for the impacted services."}]},{"type":"paragraph","content":[{"type":"text","text":"We are working on implementing a mitigation."}]}]},"markdown":"We have identified that users are experiencing elevated latency for the impacted services.\n\nWe are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified that users are experiencing elevated latency for the impacted services.\n\nWe are working on implementing a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01JMXBRMFE6N2NNT7DG6XZQ6PW","status":"degraded_performance"},{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-30T17:51:40.334Z","id":"01M3SQ338215J61X3XQZK7S3YC","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have implemented an initial mitigation and are seeing improvements in API latency. We are continuing to investigate the scope of the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts."}]}]},"markdown":"We have implemented an initial mitigation and are seeing improvements in API latency. We are continuing to investigate the scope of the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts.","schema_version":"v1.0.0"},"message_string":"We have implemented an initial mitigation and are seeing improvements in API latency. We are continuing to investigate the scope of the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts.","to_status":"identified","component_statuses":[{"component_id":"01JMXBRMFE6N2NNT7DG6XZQ6PW","status":"degraded_performance"},{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-30T18:21:53.724Z","id":"01M3SRTE4DMVKG9A369CBW1CWX","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the 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users","status":"resolved","affected_components":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-09-29T17:49:05.078Z","id":"01M3Q4HMNPYS4EAN2T4TZFXA2J","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing "},{"type":"text","marks":[{"type":"link","attrs":{"card_link":false,"href":"mailto:support@openai.com","title":"support@openai.com"}}],"text":"support@openai.com"},{"type":"text","text":"."},{"type":"lineBreak"},{"type":"lineBreak"},{"type":"text","text":"We apologize for the inconvenience."}]}]},"markdown":"Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing [support@openai.com](mailto:support@openai.com \"support@openai.com\").\n\nWe apologize for the inconvenience.","schema_version":"v1.0.0"},"message_string":"Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing support@openai.com \"support@openai.com\": mailto:support@openai.com.\n\nWe apologize for the inconvenience.","to_status":"investigating","component_statuses":[],"automated_update":false},{"published_at":"2026-09-29T17:55:17.449Z","id":"01M3Q4X0946G4SRQZJ9EWWBD20","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email "},{"type":"text","marks":[{"type":"link","attrs":{"card_link":false,"href":"mailto:support@openai.com","title":"support@openai.com"}}],"text":"support@openai.com"},{"type":"text","text":"."}]}]},"markdown":"Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email [support@openai.com](mailto:support@openai.com \"support@openai.com\").","schema_version":"v1.0.0"},"message_string":"Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com \"support@openai.com\": mailto:support@openai.com.","to_status":"investigating","component_statuses":[],"automated_update":false},{"published_at":"2026-09-29T18:50:38.268Z","id":"01M3Q82B8JBVGEQGPDEHATTCPQ","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email "},{"type":"text","marks":[{"type":"link","attrs":{"card_link":false,"href":"mailto:support@openai.com","title":"support@openai.com"}}],"text":"support@openai.com"},{"type":"text","text":"."}]}]},"markdown":"Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email [support@openai.com](mailto:support@openai.com \"support@openai.com\").","schema_version":"v1.0.0"},"message_string":"Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com \"support@openai.com\": mailto:support@openai.com.","to_status":"investigating","component_statuses":[],"automated_update":false},{"published_at":"2026-09-29T21:50:57.068Z","id":"01M3QJCGFSZY69NFZ4JC80F313","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[],"automated_update":false},{"published_at":"2026-09-29T23:18:57.414Z","id":"01M3QQDN2ZQ77PTHEBAD0VQQWN","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual."},{"type":"lineBreak"},{"type":"lineBreak"},{"type":"text","text":"Thank you for your patience while we worked to restore service."}]}]},"markdown":"The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual.\n\nThank you for your patience while we worked to restore service.","schema_version":"v1.0.0"},"message_string":"The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual.\n\nThank you for your patience while we worked to restore service.","to_status":"resolved","component_statuses":[],"automated_update":false}],"component_impacts":[],"status_summaries":[{"start_at":"2026-09-29T17:49:05.078Z","end_at":"2026-09-29T17:55:17.449Z","worst_component_status":"operational"},{"start_at":"2026-09-29T17:55:17.449Z","end_at":"2026-09-29T18:50:38.268Z","worst_component_status":"operational"},{"start_at":"2026-09-29T18:50:38.268Z","end_at":"2026-09-29T21:50:57.068Z","worst_component_status":"operational"},{"start_at":"2026-09-29T21:50:57.068Z","end_at":"2026-09-29T23:18:57.414Z","worst_component_status":"operational"}],"published_at":"2026-09-29T17:49:05.078Z","id":"01M3Q4HMNP8SZ27DTZKW6F5BJ4","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Support available via email","status":"resolved","affected_components":[],"type":"incident"},{"updates":[{"published_at":"2026-09-25T22:58:48.603Z","id":"01M3DCNWMW3J4YFCZ4Q50P3VP7","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified that users are experiencing a codex outage."},{"type":"lineBreak"},{"type":"text","text":"We have identified the internal issue and are heading towards a mitigation."}]}]},"markdown":"We have identified that users are experiencing a codex outage.\nWe have identified the internal issue and are heading towards a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified that users are experiencing a codex outage.\nWe have identified the internal issue and are heading towards a 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experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01JVCV8YSWZFRSM1G5CVP253SK","status":"full_outage"},{"component_id":"01KMKFAMWKNQ84Z1766MV08ZDE","status":"full_outage"},{"component_id":"01KMP3KP5M8X0EBTVW6KN327EE","status":"full_outage"},{"component_id":"01KMP3KP5MGE23B80K1EK4S8PV","status":"full_outage"}],"automated_update":false},{"published_at":"2026-09-25T23:19:11.698Z","id":"01M3DDV718X4BDKHXRKPTSR208","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Login via API key will unblock access at this time."}]}]},"markdown":"Login via API key will unblock access at this time.","schema_version":"v1.0.0"},"message_string":"Login via API key will unblock access at this 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with Codex ","status":"resolved","affected_components":[{"component_id":"01KMP3KP5MGE23B80K1EK4S8PV","status":"full_outage","current_status":"operational"},{"component_id":"01JVCV8YSWZFRSM1G5CVP253SK","status":"full_outage","current_status":"operational"},{"component_id":"01KMKFAMWKNQ84Z1766MV08ZDE","status":"full_outage","current_status":"operational"},{"component_id":"01KMP3KP5M8X0EBTVW6KN327EE","status":"full_outage","current_status":"operational"}],"type":"incident","write_up_contents":{"feature_set":"rich","text_node":{"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Summary"}]},{"type":"paragraph","content":[{"type":"text","text":"On September 25, 2026, between approximately 3:33 p.m. PDT and 4:47 p.m. PDT, Codex users signing in with ChatGPT experienced elevated authentication errors and failed requests. A false-positive security alert prompted an internal access change that prevented Codex from processing these requests. Service largely recovered by approximately 4:47 p.m. PDT."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","marks":[{"type":"bold"}],"text":"Impact"}]},{"type":"paragraph","content":[{"type":"text","text":"During this period: "}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users accessing Codex through Sign in with ChatGPT experienced authentication errors (401) and gateway errors (502)."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Codex access through customer-provided API keys was unaffected."}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Root Cause"}]},{"type":"paragraph","content":[{"type":"text","text":"Our credential leak detection and enforcement system incorrectly flagged credentials used for communication between internal services supporting Codex as potentially leaked. These credentials were subsequently revoked through a manual operation that bypassed existing safeguards. We confirmed that the triggering traffic was legitimate and the affected internal credentials had not been leaked."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Resolution"}]},{"type":"paragraph","content":[{"type":"text","text":"Engineers restored the affected credentials and deployed replacement credentials in parallel. The original credentials were re-enabled by 4:39  p.m. PDT, with service recovery continuing as the changes took effect. Service recovered by approximately 4:47 p.m. PDT."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Prevention and Improvements"}]},{"type":"paragraph","content":[{"type":"text","text":"We plan to make the following improvements to reduce the likelihood and impact of similar incidents:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Strengthen safeguards for operations that could affect credentials used by internal services."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Improve recovery tooling to restore mistakenly disabled credentials more quickly."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Update how internal services authenticate to reduce their dependence on this type of credential."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We apologize for the disruption this caused to your work."}]}]},"markdown":"## **Summary**\n\nOn September 25, 2026, between approximately 3:33 p.m. PDT and 4:47 p.m. PDT, Codex users signing in with ChatGPT experienced elevated authentication errors and failed requests. A false-positive security alert prompted an internal access change that prevented Codex from processing these requests. Service largely recovered by approximately 4:47 p.m. PDT.\n\n## **Impact**\n\nDuring this period: \n\n• Users accessing Codex through Sign in with ChatGPT experienced authentication errors (401) and gateway errors (502).\n\n• Codex access through customer-provided API keys was unaffected.\n\n## Root Cause\n\nOur credential leak detection and enforcement system incorrectly flagged credentials used for communication between internal services supporting Codex as potentially leaked. These credentials were subsequently revoked through a manual operation that bypassed existing safeguards. We confirmed that the triggering traffic was legitimate and the affected internal credentials had not been leaked.\n\n## Resolution\n\nEngineers restored the affected credentials and deployed replacement credentials in parallel. The original credentials were re-enabled by 4:39  p.m. PDT, with service recovery continuing as the changes took effect. Service recovered by approximately 4:47 p.m. PDT.\n\n### Prevention and Improvements\n\nWe plan to make the following improvements to reduce the likelihood and impact of similar incidents:\n\n• Strengthen safeguards for operations that could affect credentials used by internal services.\n\n• Improve recovery tooling to restore mistakenly disabled credentials more quickly.\n\n• Update how internal services authenticate to reduce their dependence on this type of credential.\n\nWe apologize for the disruption this caused to your work.","schema_version":"v1.0.0"}},{"updates":[{"published_at":"2026-09-24T18:59:44.196Z","id":"01M3ACKDE4BZJMKARXV982ZFTF","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified that users are experiencing elevated errors for GPT-6 Astra Pro."}]},{"type":"paragraph","content":[{"type":"text","text":"We are working on implementing a mitigation."}]}]},"markdown":"We have identified that users are experiencing elevated errors for GPT-6 Astra Pro.\n\nWe are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified that users are experiencing elevated errors for GPT-6 Astra Pro.\n\nWe are working on implementing a mitigation.","to_status":"identified","component_statuses":[],"automated_update":false},{"published_at":"2026-09-24T19:32:45.034Z","id":"01M3AEFVSZSF53Y5ZR7E5JV1YE","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the 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We will provide updates as we learn more."}]}]},"markdown":"We are investigating elevated errors affecting ChatGPT Work. We will provide updates as we learn more.","schema_version":"v1.0.0"},"message_string":"We are investigating elevated errors affecting ChatGPT Work. We will provide updates as we learn more.","to_status":"investigating","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-16T19:15:47.436Z","id":"01M2NTB21YW5JSEDA9QD1N9826","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are continuing to investigate elevated errors affecting ChatGPT Work. We will provide updates as we learn more."}]}]},"markdown":"We are continuing to investigate elevated errors affecting ChatGPT Work. We will provide updates as we learn more.","schema_version":"v1.0.0"},"message_string":"We are continuing to investigate elevated errors affecting ChatGPT Work. We will provide updates as we learn more.","to_status":"investigating","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-16T19:20:27.041Z","id":"01M2NTKK3BQ90JH2FG02907GS2","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-16T19:34:36.183Z","id":"01M2NVDGB95SXYN3DTTZ3MR8GZ","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-09-16T18:44:32.329Z","end_at":"2026-09-16T19:34:36.183Z","id":"01M2NRHTYACJJTTK64XDBNXXHV","component_id":"01KX45G1SH21AX5DT93D4HMF0P","status_page_incident_id":"01M2NRHTYAM3K3M93X1D068MCY","status":"degraded_performance"}],"status_summaries":[{"start_at":"2026-09-16T18:44:32.329Z","end_at":"2026-09-16T19:15:47.436Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-16T19:15:47.436Z","end_at":"2026-09-16T19:20:27.041Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-16T19:20:27.041Z","end_at":"2026-09-16T19:34:36.183Z","worst_component_status":"degraded_performance"}],"published_at":"2026-09-16T18:44:32.329Z","id":"01M2NRHTYAM3K3M93X1D068MCY","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Elevated errors in ChatGPT Work","status":"resolved","affected_components":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"degraded_performance","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-09-15T23:50:32.875Z","id":"01M2KQNE5C88N99ZZPP03Y0MKG","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are experiencing elevated error rates for image generation and editing requests using gpt-image-2.5-flare in the API."},{"type":"lineBreak"},{"type":"lineBreak"},{"type":"text","text":"Our team is working to mitigate the issue. We will provide another update as more information becomes available."}]}]},"markdown":"We are experiencing elevated error rates for image generation and editing requests using gpt-image-2.5-flare in the API.\n\nOur team is working to mitigate the issue. We will provide another update as more information becomes available.","schema_version":"v1.0.0"},"message_string":"We are experiencing elevated error rates for image generation and editing requests using gpt-image-2.5-flare in the API.\n\nOur team is working to mitigate the issue. We will provide another update as more information becomes available.","to_status":"investigating","component_statuses":[{"component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-09-15T23:58:30.25Z","id":"01M2KR40AHR36XWP8J7MRZD4JJ","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[{"component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-09-16T00:30:48.207Z","id":"01M2KSZ4TYRR1GFQ0PA1MKW740","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-09-15T23:50:32.875Z","end_at":"2026-09-16T00:30:48.207Z","id":"01M2KQNE5CR2KT1MGNR3K50BAV","component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status_page_incident_id":"01M2KQNE5C42NEZPX6V01NHH5W","status":"partial_outage"}],"status_summaries":[{"start_at":"2026-09-15T23:50:32.875Z","end_at":"2026-09-15T23:58:30.25Z","worst_component_status":"partial_outage"},{"start_at":"2026-09-15T23:58:30.25Z","end_at":"2026-09-16T00:30:48.207Z","worst_component_status":"partial_outage"}],"published_at":"2026-09-15T23:50:32.875Z","id":"01M2KQNE5C42NEZPX6V01NHH5W","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Elevated errors with gpt-image-2.5-flare","status":"resolved","affected_components":[{"component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status":"partial_outage","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-09-15T16:52:36.208Z","id":"01M2JZR57HZD26RPKPAR3RM6G1","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the 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recovered.","to_status":"resolved","component_statuses":[{"component_id":"01KTQBYVARFJ5KMCSECM06VKCF","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-09-15T07:30:00Z","end_at":"2026-09-15T16:54:01.24Z","id":"01M2JZSDDY7QJVCBSY63E1D3X2","component_id":"01KTQBYVARFJ5KMCSECM06VKCF","status_page_incident_id":"01M2JZR57HRQTKQGTCWG31M3AS","status":"degraded_performance"}],"status_summaries":[{"start_at":"2026-09-15T07:30:00Z","end_at":"2026-09-15T16:52:36.208Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-15T16:52:36.208Z","end_at":"2026-09-15T16:54:01.24Z","worst_component_status":"degraded_performance"}],"published_at":"2026-09-15T16:52:36.208Z","id":"01M2JZR57HRQTKQGTCWG31M3AS","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Ads Manager login 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the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-15T07:53:36.339Z","id":"01M2J0X79BNVMG3PYGWFMXQEMF","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-09-15T07:12:04.754Z","end_at":"2026-09-15T07:53:36.339Z","id":"01M2HYH64J1MHKZB5FR98GTE6M","component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status_page_incident_id":"01M2HYH64J2CZMZ63HEV2FCQFA","status":"degraded_performance"}],"status_summaries":[{"start_at":"2026-09-15T07:12:04.754Z","end_at":"2026-09-15T07:24:26.422Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-15T07:24:26.422Z","end_at":"2026-09-15T07:53:36.339Z","worst_component_status":"degraded_performance"}],"published_at":"2026-09-15T07:12:04.754Z","id":"01M2HYH64J2CZMZ63HEV2FCQFA","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Elevated errors from GPT-5.6 and GPT-5.6 Instant on paid plans","status":"resolved","affected_components":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-09-14T15:58:48.152Z","id":"01M2GA8XTS1TDQV1E196EBJ33C","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Earlier today, some ChatGPT Plus users using Work Mode experienced errors starting or resuming tasks, or had limited access to workspace tools and files. We have applied a mitigation and service has recovered. We are monitoring the results."}]}]},"markdown":"Earlier today, some ChatGPT Plus users using Work Mode experienced errors starting or resuming tasks, or had limited access to workspace tools and files. We have applied a mitigation and service has recovered. We are monitoring the results.","schema_version":"v1.0.0"},"message_string":"Earlier today, some ChatGPT Plus users using Work Mode experienced errors starting or resuming tasks, or had limited access to workspace tools and files. We have applied a mitigation and service has recovered. We are monitoring the results.","to_status":"monitoring","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-14T19:42:08.286Z","id":"01M2GQ1VVBT6XM0JQSMDQ2Y5R8","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied additional mitigations for Work Mode. We are monitoring to confirm that workspace tools and files are functioning normally for ChatGPT Plus users."}]}]},"markdown":"We have applied additional mitigations for Work Mode. We are monitoring to confirm that workspace tools and files are functioning normally for ChatGPT Plus users.","schema_version":"v1.0.0"},"message_string":"We have applied additional mitigations for Work Mode. We are monitoring to confirm that workspace tools and files are functioning normally for ChatGPT Plus users.","to_status":"monitoring","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"operational"}],"automated_update":false},{"published_at":"2026-09-15T03:11:36.694Z","id":"01M2HGRW6AW7NY1E7CZEKJBQ8Z","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-09-14T07:08:00Z","end_at":"2026-09-14T13:28:00Z","id":"01M2GARGCZKAZ5H44NH0XKYH94","component_id":"01KX45G1SH21AX5DT93D4HMF0P","status_page_incident_id":"01M2GA8XTS6VB3QCDEGZ0HNAQ5","status":"degraded_performance"}],"status_summaries":[{"start_at":"2026-09-14T07:08:00Z","end_at":"2026-09-14T13:28:00Z","worst_component_status":"degraded_performance"}],"published_at":"2026-09-14T15:58:48.152Z","id":"01M2GA8XTS6VB3QCDEGZ0HNAQ5","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Elevated errors affecting Work Mode in ChatGPT","status":"resolved","affected_components":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"degraded_performance","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-09-14T20:30:00Z","id":"01M2H3J1D6Z11SH4Z9G1YHPYS4","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Since 1:30 PM Pacific Time on September 14, customers using the Agents API have experienced delays or been unable to start turns in managed sessions. "}]}]},"markdown":"Since 1:30 PM Pacific Time on September 14, customers using the Agents API have experienced delays or been unable to start turns in managed sessions. ","schema_version":"v1.0.0"},"message_string":"Since 1:30 PM Pacific Time on September 14, customers using the Agents API have experienced delays or been unable to start turns in managed sessions.","to_status":"monitoring","component_statuses":[],"automated_update":false},{"published_at":"2026-09-14T23:28:43.946Z","id":"01M2H40RVGR2EBVB2JYXR5WZRH","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied mitigations and are seeing recovery, but the service has not fully recovered. We are continuing to monitor recovery."}]}]},"markdown":"We have applied mitigations and are seeing recovery, but the service has not fully recovered. We are continuing to monitor recovery.","schema_version":"v1.0.0"},"message_string":"We have applied mitigations and are seeing recovery, but the service has not fully recovered. We are continuing to monitor recovery.","to_status":"monitoring","component_statuses":[],"automated_update":false},{"published_at":"2026-09-14T23:39:21.019Z","id":"01M2H4M70M0T2GRYVGXTTQYAV2","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"The issue affecting the Agents API has been resolved. Managed sessions are now processing turns normally."}]}]},"markdown":"The issue affecting the Agents API has been resolved. Managed sessions are now processing turns normally.","schema_version":"v1.0.0"},"message_string":"The issue affecting the Agents API has been resolved. Managed sessions are now processing turns normally.","to_status":"resolved","component_statuses":[],"automated_update":false}],"component_impacts":[],"status_summaries":[{"start_at":"2026-09-14T20:30:00Z","end_at":"2026-09-14T23:28:43.946Z","worst_component_status":"operational"},{"start_at":"2026-09-14T23:28:43.946Z","end_at":"2026-09-14T23:39:21.019Z","worst_component_status":"operational"}],"published_at":"2026-09-14T23:20:41.125Z","id":"01M2H3J1D6Y7RHAP49GRWGJAY0","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Degraded Performance affecting Agents API","status":"resolved","affected_components":[],"type":"incident"},{"updates":[{"published_at":"2026-09-14T02:46:48.74Z","id":"01M2EWYR55R7HYDMZ584S7V8AQ","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are investigating the issue for the listed services."}]}]},"markdown":"We are investigating the issue for the listed services.","schema_version":"v1.0.0"},"message_string":"We are investigating the issue for the listed services.","to_status":"investigating","component_statuses":[],"automated_update":false},{"published_at":"2026-09-14T02:59:08.947Z","id":"01M2EXNAZPDH7R7HNWCA0GSY5Q","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"codeBlock","attrs":{"language":null},"content":[{"type":"text","text":"We are investigating elevated error rates affecting Codex and ChatGPT Work"}]}]},"markdown":"```\nWe are investigating elevated error rates affecting Codex and ChatGPT Work\n```","schema_version":"v1.0.0"},"message_string":"We are investigating elevated error rates affecting Codex and ChatGPT Work","to_status":"investigating","component_statuses":[],"automated_update":false},{"published_at":"2026-09-14T03:42:18.13Z","id":"01M2F04BEA30F7BM9P25DXZWVG","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[],"automated_update":false},{"published_at":"2026-09-14T03:57:19.771Z","id":"01M2F0ZVZV622FBBAXANKNX6CM","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[],"automated_update":false}],"component_impacts":[],"status_summaries":[{"start_at":"2026-09-14T02:46:48.74Z","end_at":"2026-09-14T02:59:08.947Z","worst_component_status":"operational"},{"start_at":"2026-09-14T02:59:08.947Z","end_at":"2026-09-14T03:42:18.13Z","worst_component_status":"operational"},{"start_at":"2026-09-14T03:42:18.13Z","end_at":"2026-09-14T03:57:19.771Z","worst_component_status":"operational"}],"published_at":"2026-09-14T02:46:48.74Z","id":"01M2EWYR55J47M2BPG9WC76VEG","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Elevated error rates for Codex and ChatGPT Work","status":"resolved","affected_components":[],"type":"incident"},{"updates":[{"published_at":"2026-09-13T16:56:41.991Z","id":"01M2DV6788NYDM7308YY5HRFMV","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified that users are experiencing elevated errors for the impacted services."},{"type":"lineBreak"},{"type":"lineBreak"},{"type":"text","text":"We are working on implementing a mitigation."}]}]},"markdown":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","to_status":"investigating","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-13T17:00:20.058Z","id":"01M2DVCW5J1GV6Z1559KP0DC9S","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-13T17:47:55.091Z","id":"01M2DY409BKXDGNXFC57MZKMR8","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-09-13T16:56:41.991Z","end_at":"2026-09-13T17:47:55.091Z","id":"01M2DV6788CXADBT0R7RZJDCH0","component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status_page_incident_id":"01M2DV6788RRSDZ5K98S5HN0A8","status":"degraded_performance"}],"status_summaries":[{"start_at":"2026-09-13T16:56:41.991Z","end_at":"2026-09-13T17:00:20.058Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-13T17:00:20.058Z","end_at":"2026-09-13T17:47:55.091Z","worst_component_status":"degraded_performance"}],"published_at":"2026-09-13T16:56:41.991Z","id":"01M2DV6788RRSDZ5K98S5HN0A8","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Elevated errors for ChatGPT users in Europe","status":"resolved","affected_components":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-09-13T09:26:00.447Z","id":"01M2D1CZG0GMHHAZRF7XG5RQ9Y","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are investigating the issue for the listed services."}]}]},"markdown":"We are investigating the issue for the listed services.","schema_version":"v1.0.0"},"message_string":"We are investigating the issue for the listed services.","to_status":"investigating","component_statuses":[{"component_id":"01KMKFAMWKQ81YWSE1Z18R6VHR","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-13T09:32:51.718Z","id":"01M2D1SH2Y6AKV5RTKRMDJ7EZG","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified an upstream GitHub service disruption affecting review publication and pull request creation in Codex. Follow "},{"type":"text","marks":[{"type":"link","attrs":{"card_link":false,"href":"https://www.githubstatus.com/","title":"GitHub’s status page"}}],"text":"GitHub’s status page"},{"type":"text","text":" for updates. We expect these workflows to recover as GitHub restores service."},{"type":"lineBreak"},{"type":"lineBreak"},{"type":"text","text":"We are working on implementing a mitigation."}]}]},"markdown":"We have identified an upstream GitHub service disruption affecting review publication and pull request creation in Codex. Follow [GitHub’s status page](https://www.githubstatus.com/ \"GitHub’s status page\") for updates. We expect these workflows to recover as GitHub restores service.\n\nWe are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified an upstream GitHub service disruption affecting review publication and pull request creation in Codex. 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Some requests may fail. We’ll share another update as we learn more."}]}]},"markdown":"We’re investigating elevated errors affecting image generation in ChatGPT and the Images API. Some requests may fail. We’ll share another update as we learn more.","schema_version":"v1.0.0"},"message_string":"We’re investigating elevated errors affecting image generation in ChatGPT and the Images API. Some requests may fail. 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We’ll share another update as we learn more.","schema_version":"v1.0.0"},"message_string":"We’re continuing to investigate elevated errors affecting image generation in ChatGPT and the Images API. We’ve made changes aimed at reducing failures and are assessing their effect. Some requests may still fail. We’ll share another update as we learn more.","to_status":"investigating","component_statuses":[{"component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status":"degraded_performance"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-08T15:38:07.773Z","id":"01M20TPRF804CRJ5HE9SPC6BBQ","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"blockquote","content":[{"type":"paragraph","content":[{"type":"text","text":"We’re continuing to investigate elevated errors affecting image generation in ChatGPT and the Images API. We saw an increase in failed Images API requests after our last update. We’re applying mitigations and assessing their effect. Some image requests may still fail. We’ll share another update as we learn more."}]}]}]},"markdown":"\u003e We’re continuing to investigate elevated errors affecting image generation in ChatGPT and the Images API. We saw an increase in failed Images API requests after our last update. We’re applying mitigations and assessing their effect. Some image requests may still fail. We’ll share another update as we learn more.","schema_version":"v1.0.0"},"message_string":"\"We’re continuing to investigate elevated errors affecting image generation in ChatGPT and the Images API. We saw an increase in failed Images API requests after our last update. We’re applying mitigations and assessing their effect. Some image requests may still fail. We’ll share another update as we learn more.\n\n\"","to_status":"investigating","component_statuses":[{"component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status":"degraded_performance"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-08T16:35:08.5Z","id":"01M20XZ51RVWRJBM8VV8V898NP","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified the issue affecting image generation in ChatGPT and the Images API. Some image-generation requests may continue to fail. "}]}]},"markdown":"We have identified the issue affecting image generation in ChatGPT and the Images API. Some image-generation requests may continue to fail. ","schema_version":"v1.0.0"},"message_string":"We have identified the issue affecting image generation in ChatGPT and the Images API. Some image-generation requests may continue to fail.","to_status":"identified","component_statuses":[{"component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status":"degraded_performance"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-08T19:11:26.002Z","id":"01M216XAQRJTXPYH0P34MD1BVC","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[{"component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status":"degraded_performance"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-08T21:59:24.147Z","id":"01M21GGWPZVW49AY1HEAWW1SA8","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status":"operational"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-09-08T14:32:42.192Z","end_at":"2026-09-08T21:59:24.147Z","id":"01M20PYYYGD996EGT9GB9Z6A8D","component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status_page_incident_id":"01M20PYYYGRT9303VHAPA7YNT2","status":"degraded_performance"},{"start_at":"2026-09-08T14:32:42.192Z","end_at":"2026-09-08T21:59:24.147Z","id":"01M20PYYYGPAXP0B0XD14Q1N89","component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status_page_incident_id":"01M20PYYYGRT9303VHAPA7YNT2","status":"degraded_performance"}],"status_summaries":[{"start_at":"2026-09-08T14:32:42.192Z","end_at":"2026-09-08T15:05:21.258Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-08T15:05:21.258Z","end_at":"2026-09-08T15:38:07.773Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-08T15:38:07.773Z","end_at":"2026-09-08T16:35:08.5Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-08T16:35:08.5Z","end_at":"2026-09-08T19:11:26.002Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-08T19:11:26.002Z","end_at":"2026-09-08T21:59:24.147Z","worst_component_status":"degraded_performance"}],"published_at":"2026-09-08T14:32:42.192Z","id":"01M20PYYYGRT9303VHAPA7YNT2","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Elevated errors for image generation","status":"resolved","affected_components":[{"component_id":"01JMXBRMFE4MAP2BHSJNZ787WX","status":"degraded_performance","current_status":"operational"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"degraded_performance","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-09-08T14:39:27.133Z","id":"01M20QBACY2DBCT0RREJQ0F587","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Some file uploads are failing to process. Successful uploads may take longer than usual to become available. We’re investigating and will share another update as we learn more."}]}]},"markdown":"Some file uploads are failing to process. Successful uploads may take longer than usual to become available. We’re investigating and will share another update as we learn more.","schema_version":"v1.0.0"},"message_string":"Some file uploads are failing to process. Successful uploads may take longer than usual to become available. We’re investigating and will share another update as we learn more.","to_status":"investigating","component_statuses":[{"component_id":"01JMXBNJXG1YMQPPCPCQX3MPA2","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-08T14:47:48.691Z","id":"01M20QTM4ZCEP792ZZ4ZAJ5JQ4","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are investigating the issue for the listed services."}]}]},"markdown":"We are investigating the issue for the listed services.","schema_version":"v1.0.0"},"message_string":"We are investigating the issue for the listed services.","to_status":"investigating","component_statuses":[{"component_id":"01JMXBNJXG1YMQPPCPCQX3MPA2","status":"degraded_performance"},{"component_id":"01JSFK5QX36ZRW0TW0ZV0ZYFXQ","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-08T15:37:05.834Z","id":"01M20TMVZMW0Y3Z33AG1SMF5ET","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We’re continuing to investigate file-upload processing failures and delays in ChatGPT. Some files may appear uploaded but remain unavailable while processing; other uploads may fail. We have not confirmed recovery and will share another update as we learn more."}]}]},"markdown":"We’re continuing to investigate file-upload processing failures and delays in ChatGPT. Some files may appear uploaded but remain unavailable while processing; other uploads may fail. We have not confirmed recovery and will share another update as we learn more.","schema_version":"v1.0.0"},"message_string":"We’re continuing to investigate file-upload processing failures and delays in ChatGPT. Some files may appear uploaded but remain unavailable while processing; other uploads may fail. We have not confirmed recovery and will share another update as we learn more.","to_status":"investigating","component_statuses":[{"component_id":"01JMXBNJXG1YMQPPCPCQX3MPA2","status":"degraded_performance"},{"component_id":"01JSFK5QX36ZRW0TW0ZV0ZYFXQ","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-08T16:29:52Z","id":"01M20XNGDC0RZ571HZ2H8ZZ1VV","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified the issue causing file-upload processing failures and delays in ChatGPT. Some files may remain unavailable while processing, and some uploads may fail."}]}]},"markdown":"We have identified the issue causing file-upload processing failures and delays in ChatGPT. Some files may remain unavailable while processing, and some uploads may fail.","schema_version":"v1.0.0"},"message_string":"We have identified the issue causing file-upload processing failures and delays in ChatGPT. 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Codex","status":"resolved","affected_components":[{"component_id":"01JVCV8YSWZFRSM1G5CVP253SK","status":"degraded_performance","current_status":"operational"},{"component_id":"01K6TVGGGDCP0PPGCHXAG3AQX8","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance","current_status":"operational"},{"component_id":"01JSG1XMJ9RVJJQ0E85NVSJ2AZ","status":"degraded_performance","current_status":"operational"},{"component_id":"01KMP3KP5M8X0EBTVW6KN327EE","status":"degraded_performance","current_status":"operational"},{"component_id":"01KMKFAMWKNQ84Z1766MV08ZDE","status":"degraded_performance","current_status":"operational"},{"component_id":"01KMKFAMWKQ81YWSE1Z18R6VHR","status":"degraded_performance","current_status":"operational"},{"component_id":"01KMP3KP5MGE23B80K1EK4S8PV","status":"degraded_performance","current_status":"operational"},{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBNJXG1YMQPPCPCQX3MPA2","status":"degraded_performance","current_status":"operational"},{"component_id":"01JSFK5QX36ZRW0TW0ZV0ZYFXQ","status":"degraded_performance","current_status":"operational"},{"component_id":"01JSYVYQSWMJ9QG35XHP08BHA7","status":"degraded_performance","current_status":"operational"},{"component_id":"01KX45G1SHQQ9DTAX9S4W7FV8G","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBNJXGGT5SR5DB9J7GYY48","status":"degraded_performance","current_status":"operational"},{"component_id":"01JMXBNJXGKKP51D4DEJ2HZJ8Q","status":"degraded_performance","current_status":"operational"},{"component_id":"01JNKS9D9S72PMP1938PVFFQN4","status":"degraded_performance","current_status":"operational"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"degraded_performance","current_status":"operational"}],"type":"incident","write_up_contents":{"feature_set":"rich","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Summary"}]},{"type":"paragraph","content":[{"type":"text","text":"On Sep 3, 2026, beginning at approximately 7:43 a.m. PDT, users experienced elevated errors while accessing ChatGPT and Codex. A routing configuration change prevented affected requests from reaching our services. The disruption was mitigated by approximately 8:20 a.m. PDT."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Impact"}]},{"type":"paragraph","content":[{"type":"text","text":"During this period:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Users experienced errors, including “not found” responses, across ChatGPT on web, mobile, and desktop, and Codex on the CLI and desktop app."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Some users also experienced errors when signing in, creating accounts, or accessing published sites."}]}]}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Root Cause"}]},{"type":"paragraph","content":[{"type":"text","text":"Our routing system incorrectly interpreted a configuration update and stopped directing requests to available services. As routing was restored, returning traffic overloaded some services, prolonging recovery from the disruption."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Resolution"}]},{"type":"paragraph","content":[{"type":"text","text":"Engineers rolled back the configuration change to restore routing. The broad disruption was mitigated by approximately 8:20 a.m. PDT."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Prevention and Improvements"}]},{"type":"paragraph","content":[{"type":"text","text":"We have implemented or identified several improvements to reduce the likelihood and impact of similar incidents:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Keep valid routes available during configuration changes."},{"type":"text","text":" Simplify routing dependencies so an inactive destination does not cause healthy destinations to be removed from service. Also improve fallback behavior if the system receives an invalid configuration."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Limit the reach of routing changes."},{"type":"text","text":" Strengthen staged rollouts and evaluate health-check-based automatic rollbacks before changes reach more users."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Reduce errors during recovery."},{"type":"text","text":" Improve how returning traffic is distributed so recovering services are not overloaded."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Detect and escalate routing failures sooner."},{"type":"text","text":" We updated alerts to properly page outside business hours and are addressing monitoring delays and gaps in escalation."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We apologize for the disruption and are continuing to strengthen the reliability of the systems that support ChatGPT and Codex."}]}]},"markdown":"**Summary**\n\nOn Sep 3, 2026, beginning at approximately 7:43 a.m. PDT, users experienced elevated errors while accessing ChatGPT and Codex. A routing configuration change prevented affected requests from reaching our services. The disruption was mitigated by approximately 8:20 a.m. PDT.\n\n**Impact**\n\nDuring this period:\n\n• Users experienced errors, including “not found” responses, across ChatGPT on web, mobile, and desktop, and Codex on the CLI and desktop app.\n\n• Some users also experienced errors when signing in, creating accounts, or accessing published sites.\n\n**Root Cause**\n\nOur routing system incorrectly interpreted a configuration update and stopped directing requests to available services. As routing was restored, returning traffic overloaded some services, prolonging recovery from the disruption.\n\n**Resolution**\n\nEngineers rolled back the configuration change to restore routing. The broad disruption was mitigated by approximately 8:20 a.m. PDT.\n\n**Prevention and Improvements**\n\nWe have implemented or identified several improvements to reduce the likelihood and impact of similar incidents:\n\n• **Keep valid routes available during configuration changes.** Simplify routing dependencies so an inactive destination does not cause healthy destinations to be removed from service. Also improve fallback behavior if the system receives an invalid configuration.\n\n• **Limit the reach of routing changes.** Strengthen staged rollouts and evaluate health-check-based automatic rollbacks before changes reach more users.\n\n• **Reduce errors during recovery.** Improve how returning traffic is distributed so recovering services are not overloaded.\n\n• **Detect and escalate routing failures sooner.** We updated alerts to properly page outside business hours and are addressing monitoring delays and gaps in escalation.\n\nWe apologize for the disruption and are continuing to strengthen the reliability of the systems that support ChatGPT and Codex.","schema_version":"v1.0.0"}},{"updates":[{"published_at":"2026-09-03T00:04:23.596Z","id":"01M1J99EDCY4A8VS9944YYM496","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"ChatGPT Work Mode is experiencing high error rates. We are investigating the issue."}]}]},"markdown":"ChatGPT Work Mode is experiencing high error rates. We are investigating the issue.","schema_version":"v1.0.0"},"message_string":"ChatGPT Work Mode is experiencing high error rates. We are investigating the issue.","to_status":"investigating","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"partial_outage"},{"component_id":"01KX45G1SHQQ9DTAX9S4W7FV8G","status":"partial_outage"},{"component_id":"01JMXBNJXG1YMQPPCPCQX3MPA2","status":"partial_outage"},{"component_id":"01JMXBNJXGKKP51D4DEJ2HZJ8Q","status":"partial_outage"},{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"partial_outage"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"partial_outage"},{"component_id":"01JSFK5QX36ZRW0TW0ZV0ZYFXQ","status":"partial_outage"},{"component_id":"01KMKFAMWKQ81YWSE1Z18R6VHR","status":"partial_outage"},{"component_id":"01JMXBNJXGGT5SR5DB9J7GYY48","status":"partial_outage"},{"component_id":"01JNKS9D9S72PMP1938PVFFQN4","status":"partial_outage"},{"component_id":"01JSG1XMJ9RVJJQ0E85NVSJ2AZ","status":"partial_outage"},{"component_id":"01JSYVYQSWMJ9QG35XHP08BHA7","status":"partial_outage"},{"component_id":"01K6TVGGGDCP0PPGCHXAG3AQX8","status":"partial_outage"},{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-09-03T00:10:45.629Z","id":"01M1J9N3CXHGQ0MMH1558ZRD2J","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01KMKFAMWKQ81YWSE1Z18R6VHR","status":"operational"},{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"operational"},{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"operational"},{"component_id":"01KX45G1SHQQ9DTAX9S4W7FV8G","status":"operational"},{"component_id":"01JNKS9D9S72PMP1938PVFFQN4","status":"operational"},{"component_id":"01K6TVGGGDCP0PPGCHXAG3AQX8","status":"operational"},{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"operational"},{"component_id":"01JMXBNJXG1YMQPPCPCQX3MPA2","status":"operational"},{"component_id":"01JMXBNJXGKKP51D4DEJ2HZJ8Q","status":"operational"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"operational"},{"component_id":"01JSYVYQSWMJ9QG35XHP08BHA7","status":"operational"},{"component_id":"01JMXBNJXGGT5SR5DB9J7GYY48","status":"operational"},{"component_id":"01JSFK5QX36ZRW0TW0ZV0ZYFXQ","status":"operational"},{"component_id":"01JSG1XMJ9RVJJQ0E85NVSJ2AZ","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDCEFR7C5HQ4XPYC06J","component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDCEMNNA38JP57WC44N","component_id":"01JMXBNJXG1YMQPPCPCQX3MPA2","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDC6TV4YJ77SDGS8AZX","component_id":"01JMXBNJXGGT5SR5DB9J7GYY48","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDCCNAQW62VH2GX2K1V","component_id":"01JMXBNJXGKKP51D4DEJ2HZJ8Q","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDCQK4REQ9MCBXWE4B7","component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDCS563XZTV179BST1Y","component_id":"01JNKS9D9S72PMP1938PVFFQN4","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDCKZA2MKS28AD9J0K4","component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDC88ATPEGH31M1S0Q6","component_id":"01JSFK5QX36ZRW0TW0ZV0ZYFXQ","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDCW2Z2DYBS303XQMTX","component_id":"01JSG1XMJ9RVJJQ0E85NVSJ2AZ","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDC4VZ6C7VPY7XHMMK9","component_id":"01JSYVYQSWMJ9QG35XHP08BHA7","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDCF8D23KXS7QCS4A6Z","component_id":"01K6TVGGGDCP0PPGCHXAG3AQX8","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDCE9SMSCB86HZYJ48M","component_id":"01KMKFAMWKQ81YWSE1Z18R6VHR","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDCFSK55WP6Y98P9J55","component_id":"01KX45G1SH21AX5DT93D4HMF0P","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"},{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","id":"01M1J99EDCQ1Q1RGWAXXGPTHXJ","component_id":"01KX45G1SHQQ9DTAX9S4W7FV8G","status_page_incident_id":"01M1J99EDCYED5GP2W8GZ3N2NA","status":"partial_outage"}],"status_summaries":[{"start_at":"2026-09-03T00:04:23.596Z","end_at":"2026-09-03T00:10:45.629Z","worst_component_status":"partial_outage"}],"published_at":"2026-09-03T00:04:23.596Z","id":"01M1J99EDCYED5GP2W8GZ3N2NA","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"ChatGPT Work Mode High Error Rates","status":"resolved","affected_components":[{"component_id":"01K6TVGGGDCP0PPGCHXAG3AQX8","status":"partial_outage","current_status":"operational"},{"component_id":"01KMKFAMWKQ81YWSE1Z18R6VHR","status":"partial_outage","current_status":"operational"},{"component_id":"01JMXBNJXGKKP51D4DEJ2HZJ8Q","status":"partial_outage","current_status":"operational"},{"component_id":"01JQ7EKW990MSPSWVXC7VPV2ZJ","status":"partial_outage","current_status":"operational"},{"component_id":"01JSG1XMJ9RVJJQ0E85NVSJ2AZ","status":"partial_outage","current_status":"operational"},{"component_id":"01KX45G1SHQQ9DTAX9S4W7FV8G","status":"partial_outage","current_status":"operational"},{"component_id":"01JMXBNJXG1YMQPPCPCQX3MPA2","status":"partial_outage","current_status":"operational"},{"component_id":"01JNKS9D9S72PMP1938PVFFQN4","status":"partial_outage","current_status":"operational"},{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"partial_outage","current_status":"operational"},{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"partial_outage","current_status":"operational"},{"component_id":"01JMXBNJXGGT5SR5DB9J7GYY48","status":"partial_outage","current_status":"operational"},{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"partial_outage","current_status":"operational"},{"component_id":"01JSFK5QX36ZRW0TW0ZV0ZYFXQ","status":"partial_outage","current_status":"operational"},{"component_id":"01JSYVYQSWMJ9QG35XHP08BHA7","status":"partial_outage","current_status":"operational"}],"type":"incident","write_up_contents":{"feature_set":"rich","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Summary"}]},{"type":"paragraph","content":[{"type":"text","text":"On September 2, 2026, a configuration update that began at approximately 4:44 PM PDT caused errors for some users starting or continuing conversations in ChatGPT Work Mode. The update prevented affected requests from being processed correctly. All affected services recovered by approximately 5:10 PM PDT."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Impact"}]},{"type":"paragraph","content":[{"type":"text","text":"Users attempting to send messages in ChatGPT Work Mode encountered errors, preventing affected turns from producing a response. The disruption affected both new conversation attempts and additional turns in existing conversations."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Root Cause"}]},{"type":"paragraph","content":[{"type":"text","text":"A configuration update intended to enable an additional service unintentionally removed access required by existing services that process Work Mode requests. This caused affected requests to fail before a response could be generated."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Resolution"}]},{"type":"paragraph","content":[{"type":"text","text":"We restored the previous configuration at approximately 5:01 PM PDT. Error rates subsequently returned to normal, and we confirmed full recovery at 5:10 PM PDT."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Prevention and Improvements"}]},{"type":"paragraph","content":[{"type":"text","text":"We are working on the following improvements to reduce the likelihood and impact of similar incidents:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Improve monitoring during configuration rollouts."},{"type":"text","text":" Add regression detection and alerting to progressive configuration releases so increases in errors can be identified earlier, while the change is still reaching a limited population. We are using this incident to validate the analysis and determine appropriate observation periods before further rollout."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Strengthen automated review of targeting changes."},{"type":"text","text":" Improve configuration change assessments to highlight when a proposed rule would remove access from existing users or internal services, particularly when the intended change is only to expand access. We are adding this incident as a regression test for those assessments."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Tighten controls on the affected configuration."},{"type":"text","text":" Restrict production changes to designated maintainers and require owner review for changes to targeting and rollout settings, while maintaining a documented emergency rollback process."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We apologize for the disruption to your work. We are improving these safeguards to make ChatGPT Work Mode more reliable."}]}]},"markdown":"**Summary**\n\nOn September 2, 2026, a configuration update that began at approximately 4:44 PM PDT caused errors for some users starting or continuing conversations in ChatGPT Work Mode. The update prevented affected requests from being processed correctly. All affected services recovered by approximately 5:10 PM PDT.\n\n**Impact**\n\nUsers attempting to send messages in ChatGPT Work Mode encountered errors, preventing affected turns from producing a response. The disruption affected both new conversation attempts and additional turns in existing conversations.\n\n**Root Cause**\n\nA configuration update intended to enable an additional service unintentionally removed access required by existing services that process Work Mode requests. This caused affected requests to fail before a response could be generated.\n\n**Resolution**\n\nWe restored the previous configuration at approximately 5:01 PM PDT. Error rates subsequently returned to normal, and we confirmed full recovery at 5:10 PM PDT.\n\n**Prevention and Improvements**\n\nWe are working on the following improvements to reduce the likelihood and impact of similar incidents:\n\n• **Improve monitoring during configuration rollouts.** Add regression detection and alerting to progressive configuration releases so increases in errors can be identified earlier, while the change is still reaching a limited population. We are using this incident to validate the analysis and determine appropriate observation periods before further rollout.\n\n• **Strengthen automated review of targeting changes.** Improve configuration change assessments to highlight when a proposed rule would remove access from existing users or internal services, particularly when the intended change is only to expand access. We are adding this incident as a regression test for those assessments.\n\n• **Tighten controls on the affected configuration.** Restrict production changes to designated maintainers and require owner review for changes to targeting and rollout settings, while maintaining a documented emergency rollback process.\n\nWe apologize for the disruption to your work. We are improving these safeguards to make ChatGPT Work Mode more reliable.","schema_version":"v1.0.0"}},{"updates":[{"published_at":"2026-09-02T18:13:48.951Z","id":"01M1HN7GRR9S08QN2E4NWR6ZCN","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are investigating an issue preventing some users from creating new accounts. We will share updates as we learn more."}]}]},"markdown":"We are investigating an issue preventing some users from creating new accounts. We will share updates as we learn more.","schema_version":"v1.0.0"},"message_string":"We are investigating an issue preventing some users from creating new accounts. We will share updates as we learn more.","to_status":"investigating","component_statuses":[],"automated_update":false},{"published_at":"2026-09-02T18:39:29.806Z","id":"01M1HPPHET2H05BK2M6BPRKE4A","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring recovery.","to_status":"monitoring","component_statuses":[],"automated_update":false},{"published_at":"2026-09-02T18:45:12.264Z","id":"01M1HQ0ZWVX6M1NY0KP5P247Q7","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"The issue affecting new account creation has been resolved."}]}]},"markdown":"The issue affecting new account creation has been resolved.","schema_version":"v1.0.0"},"message_string":"The issue affecting new account creation has been resolved.","to_status":"resolved","component_statuses":[],"automated_update":false}],"component_impacts":[],"status_summaries":[{"start_at":"2026-09-02T18:13:48.951Z","end_at":"2026-09-02T18:39:29.806Z","worst_component_status":"operational"},{"start_at":"2026-09-02T18:39:29.806Z","end_at":"2026-09-02T18:45:12.264Z","worst_component_status":"operational"}],"published_at":"2026-09-02T18:13:48.951Z","id":"01M1HN7GRR6FJNWFVX2F8QMA3R","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Elevated errors creating new accounts","status":"resolved","affected_components":[],"type":"incident","write_up_contents":{"feature_set":"rich","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Summary"}]},{"type":"paragraph","content":[{"type":"text","text":"On Sep 2, 2026, between approximately 10:49 a.m. and 11:31 a.m. PDT, some users experienced errors when creating new OpenAI accounts. An automated maintenance process interrupted communication between internal services required for account creation. Service was restored by approximately 11:31 a.m. PDT."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Impact"}]},{"type":"paragraph","content":[{"type":"text","text":"During this period:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Some users were temporarily unable to create new OpenAI accounts."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Existing sign-ins and authenticated API usage were not directly affected by this account-creation issue."}]}]}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Root Cause"}]},{"type":"paragraph","content":[{"type":"text","text":"An automated cleanup process removed access still needed by a service involved in account creation. The process relied on usage records that did not capture all internal service activity, so it incorrectly treated that access as unused. This prevented a required check from completing and caused sign-up requests to fail."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Resolution"}]},{"type":"paragraph","content":[{"type":"text","text":"Engineers restored the required service access, and account creation recovered by approximately 11:31 a.m. PDT. The cleanup process remained paused, and engineers subsequently reversed related changes and monitored sign-up success rates."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Prevention and Improvements"}]},{"type":"paragraph","content":[{"type":"text","text":"We have identified the following improvements to reduce the likelihood and impact of similar incidents:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Improve sign-up resilience."},{"type":"text","text":" Update how critical services connect to reduce the risk of maintenance changes interrupting account creation."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Strengthen cleanup safeguards."},{"type":"text","text":" Review critical service dependencies and confirm that access is no longer needed before resuming cleanup."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We apologize for the disruption and are continuing to strengthen the reliability of the systems that support account creation."}]}]},"markdown":"**Summary**\n\nOn Sep 2, 2026, between approximately 10:49 a.m. and 11:31 a.m. PDT, some users experienced errors when creating new OpenAI accounts. An automated maintenance process interrupted communication between internal services required for account creation. Service was restored by approximately 11:31 a.m. PDT.\n\n**Impact**\n\nDuring this period:\n\n• Some users were temporarily unable to create new OpenAI accounts.\n\n• Existing sign-ins and authenticated API usage were not directly affected by this account-creation issue.\n\n**Root Cause**\n\nAn automated cleanup process removed access still needed by a service involved in account creation. The process relied on usage records that did not capture all internal service activity, so it incorrectly treated that access as unused. This prevented a required check from completing and caused sign-up requests to fail.\n\n**Resolution**\n\nEngineers restored the required service access, and account creation recovered by approximately 11:31 a.m. PDT. The cleanup process remained paused, and engineers subsequently reversed related changes and monitored sign-up success rates.\n\n**Prevention and Improvements**\n\nWe have identified the following improvements to reduce the likelihood and impact of similar incidents:\n\n• **Improve sign-up resilience.** Update how critical services connect to reduce the risk of maintenance changes interrupting account creation.\n\n• **Strengthen cleanup safeguards.** Review critical service dependencies and confirm that access is no longer needed before resuming cleanup.\n\nWe apologize for the disruption and are continuing to strengthen the reliability of the systems that support account creation.","schema_version":"v1.0.0"}},{"updates":[{"published_at":"2026-08-31T22:27:56.967Z","id":"01M1CYZDD8BGG35VJSSZG9Y5WE","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified an issue causing elevated latency for some Responses API requests. We are working on implementing a mitigation."}]}]},"markdown":"We have identified an issue causing elevated latency for some Responses API requests. We are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified an issue causing elevated latency for some Responses API requests. We are working on implementing a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-08-31T23:13:46.965Z","id":"01M1D1KAX255BEJ4VDE9H4NXSW","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied a mitigation and are monitoring recovery."}]}]},"markdown":"We have applied a mitigation and are monitoring recovery.","schema_version":"v1.0.0"},"message_string":"We have applied a mitigation and are monitoring recovery.","to_status":"monitoring","component_statuses":[{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-01T01:46:22.054Z","id":"01M1DAAQDR162WDXDNXSK1NAX5","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-01T15:15:09.629Z","id":"01M1ERKNKHGMDM997MF392J2CY","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified elevated latencies impacting Responses API on the US endpoint."}]}]},"markdown":"We have identified elevated latencies impacting Responses API on the US endpoint.","schema_version":"v1.0.0"},"message_string":"We have identified elevated latencies impacting Responses API on the US endpoint.","to_status":"identified","component_statuses":[{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-01T17:36:17.689Z","id":"01M1F0P37TQJFXXHE3M8G83PY3","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are implementing the mitigation."}]}]},"markdown":"We are implementing the mitigation.","schema_version":"v1.0.0"},"message_string":"We are implementing the mitigation.","to_status":"identified","component_statuses":[{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-01T18:09:31.644Z","id":"01M1F2JYE0JYB8N5EDVC3DGVED","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-01T19:05:46.393Z","id":"01M1F5SY2WCSGWYHYAHAZGVCV2","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-08-31T22:27:56.967Z","end_at":"2026-09-01T19:05:46.393Z","id":"01M1CYZDD8G4MDMDGMH5F12FXC","component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status_page_incident_id":"01M1CYZDD84XD0H56XNEV2PT98","status":"degraded_performance"}],"status_summaries":[{"start_at":"2026-08-31T22:27:56.967Z","end_at":"2026-08-31T23:13:46.965Z","worst_component_status":"degraded_performance"},{"start_at":"2026-08-31T23:13:46.965Z","end_at":"2026-09-01T01:46:22.054Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-01T01:46:22.054Z","end_at":"2026-09-01T15:15:09.629Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-01T15:15:09.629Z","end_at":"2026-09-01T17:36:17.689Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-01T17:36:17.689Z","end_at":"2026-09-01T18:09:31.644Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-01T18:09:31.644Z","end_at":"2026-09-01T19:05:46.393Z","worst_component_status":"degraded_performance"}],"published_at":"2026-08-31T22:27:56.967Z","id":"01M1CYZDD84XD0H56XNEV2PT98","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Elevated latency in the Responses API","status":"resolved","affected_components":[{"component_id":"01JP8CD9JR3HR6Y7G4Q75N4DVW","status":"degraded_performance","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-09-01T00:38:15.946Z","id":"01M1D6E14B8ANG27P3NY52BHNQ","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are investigating the issue for the listed services."}]}]},"markdown":"We are investigating the issue for the listed services.","schema_version":"v1.0.0"},"message_string":"We are investigating the issue for the listed services.","to_status":"investigating","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-01T00:52:12.6Z","id":"01M1D77J4BAW8A7JCF2WXD0W8C","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-09-01T01:00:01.746Z","id":"01M1D7NW8VBXVC6TFADSTFJF39","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully recovered.","to_status":"resolved","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-09-01T00:38:15.946Z","end_at":"2026-09-01T01:00:01.746Z","id":"01M1D6E14B76BDKRG4SERWH447","component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status_page_incident_id":"01M1D6E14BQSYQA3R5CNQBB7EB","status":"degraded_performance"}],"status_summaries":[{"start_at":"2026-09-01T00:38:15.946Z","end_at":"2026-09-01T00:52:12.6Z","worst_component_status":"degraded_performance"},{"start_at":"2026-09-01T00:52:12.6Z","end_at":"2026-09-01T01:00:01.746Z","worst_component_status":"degraded_performance"}],"published_at":"2026-09-01T00:38:15.946Z","id":"01M1D6E14BQSYQA3R5CNQBB7EB","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Elevated errors in ChatGPT conversations for Free and Go plans","status":"resolved","affected_components":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance","current_status":"operational"}],"type":"incident","write_up_contents":{"feature_set":"rich","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Summary"}]},{"type":"paragraph","content":[{"type":"text","text":"On Aug 31, 2026, between approximately 5:20 p.m. and 5:51 p.m. PDT, some users experienced elevated errors in ChatGPT conversations. A code change to a supporting feature caused some conversation requests to fail. Service recovered after the change was rolled back."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Impact"}]},{"type":"paragraph","content":[{"type":"text","text":"During this period:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Free, Go, and signed-out users may have experienced errors in ChatGPT conversations."}]}]}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Root Cause"}]},{"type":"paragraph","content":[{"type":"text","text":"A code change introduced a compatibility issue in a service supporting ChatGPT conversations. Errors from that service affected the broader conversation flow, preventing some requests from completing."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Resolution"}]},{"type":"paragraph","content":[{"type":"text","text":"Engineers rolled back the change at approximately 5:46 p.m. PDT. Service recovered by approximately 5:51 p.m. PDT as the rollback took effect. We continued monitoring before marking the public incident resolved at 6:00 p.m. PDT."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Prevention and Improvements"}]},{"type":"paragraph","content":[{"type":"text","text":"We have identified the following areas for improvement to reduce the likelihood and impact of similar incidents:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Keep conversations available when supporting features fail."},{"type":"text","text":" Review error handling so failures in nonessential features do not interrupt conversations."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Strengthen compatibility checks."},{"type":"text","text":" Expand validation of configuration changes across the service versions that must support them."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Improve alert escalation."},{"type":"text","text":" Route significant experiment-related errors directly to the teams responsible for responding."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Speed up mitigation."},{"type":"text","text":" Evaluate automatically disabling experiments or nonessential features when they cause significant errors."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We apologize for the disruption and are continuing to strengthen the reliability of the systems that support ChatGPT"}]}]},"markdown":"**Summary**\n\nOn Aug 31, 2026, between approximately 5:20 p.m. and 5:51 p.m. PDT, some users experienced elevated errors in ChatGPT conversations. A code change to a supporting feature caused some conversation requests to fail. Service recovered after the change was rolled back.\n\n**Impact**\n\nDuring this period:\n\n• Free, Go, and signed-out users may have experienced errors in ChatGPT conversations.\n\n**Root Cause**\n\nA code change introduced a compatibility issue in a service supporting ChatGPT conversations. Errors from that service affected the broader conversation flow, preventing some requests from completing.\n\n**Resolution**\n\nEngineers rolled back the change at approximately 5:46 p.m. PDT. Service recovered by approximately 5:51 p.m. PDT as the rollback took effect. We continued monitoring before marking the public incident resolved at 6:00 p.m. PDT.\n\n**Prevention and Improvements**\n\nWe have identified the following areas for improvement to reduce the likelihood and impact of similar incidents:\n\n• **Keep conversations available when supporting features fail.** Review error handling so failures in nonessential features do not interrupt conversations.\n\n• **Strengthen compatibility checks.** Expand validation of configuration changes across the service versions that must support them.\n\n• **Improve alert escalation.** Route significant experiment-related errors directly to the teams responsible for responding.\n\n• **Speed up mitigation.** Evaluate automatically disabling experiments or nonessential features when they cause significant errors.\n\nWe apologize for the disruption and are continuing to strengthen the reliability of the systems that support ChatGPT","schema_version":"v1.0.0"}},{"updates":[{"published_at":"2026-08-31T15:04:53.087Z","id":"01M1C5M4K08A4ANFQ2V18FDBM9","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified that users are experiencing elevated latency for the impacted services."}]},{"type":"paragraph","content":[{"type":"text","text":"We are working on implementing a mitigation."}]}]},"markdown":"We have identified that users are experiencing elevated latency for the impacted services.\n\nWe are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified that users are experiencing elevated latency for the impacted services.\n\nWe are working on implementing a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-08-31T15:21:30.1Z","id":"01M1C6JJ6C4MVZ6SZWSK52KCKB","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified that users are experiencing elevated errors for the impacted services. Plus users are particularly impacted, where Work mode is currently unavailable."},{"type":"lineBreak"},{"type":"lineBreak"},{"type":"text","text":"We are working on implementing a mitigation."}]}]},"markdown":"We have identified that users are experiencing elevated errors for the impacted services. Plus users are particularly impacted, where Work mode is currently unavailable.\n\nWe are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified that users are experiencing elevated errors for the impacted services. Plus users are particularly impacted, where Work mode is currently unavailable.\n\nWe are working on implementing a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-08-31T16:02:11.097Z","id":"01M1C8X1ZYZ7SVYNVR39P5RKWP","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing to work on a mitigation."}]}]},"markdown":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing to work on a mitigation.","schema_version":"v1.0.0"},"message_string":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing to work on a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-08-31T17:01:18.468Z","id":"01M1CC9A6FZK7B665MWHVTV3KE","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We"},{"type":"lineBreak"},{"type":"lineBreak"},{"type":"text","text":"We are continuing work on implementing a mitigation."}]}]},"markdown":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We\n\nWe are continuing work on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We\n\nWe are continuing work on implementing a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-08-31T17:52:14.813Z","id":"01M1CF6JXBCCBCYB41X8F0MB55","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work."},{"type":"lineBreak"},{"type":"lineBreak"},{"type":"text","text":"We are continuing work on implementing a mitigation."}]}]},"markdown":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work.\n\nWe are continuing work on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work.\n\nWe are continuing work on implementing a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-08-31T19:29:27.248Z","id":"01M1CMRJMZSHHHJG7C8F94YRV2","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work."},{"type":"lineBreak"},{"type":"lineBreak"},{"type":"text","text":"We are continuing work on implementing a mitigation."}]}]},"markdown":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work.\n\nWe are continuing work on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work.\n\nWe are continuing work on implementing a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-08-31T20:01:16.078Z","id":"01M1CPJTR8T3EPPRQ1WTG650N9","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied a mitigation and are monitoring recovery."}]}]},"markdown":"We have applied a mitigation and are monitoring recovery.","schema_version":"v1.0.0"},"message_string":"We have applied a mitigation and are monitoring recovery.","to_status":"monitoring","component_statuses":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"partial_outage"}],"automated_update":false},{"published_at":"2026-08-31T20:28:40.757Z","id":"01M1CR50WG725KGDA5FA1F0DBW","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully 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Work seeing elevated errors and latency","status":"resolved","affected_components":[{"component_id":"01KX45G1SH21AX5DT93D4HMF0P","status":"partial_outage","current_status":"operational"}],"type":"incident","write_up_contents":{"feature_set":"rich","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Summary"}]},{"type":"paragraph","content":[{"type":"text","text":"On Aug 31, 2026, between approximately 7:40 a.m. and 12:53 p.m. PDT, some users experienced errors and delays when starting or continuing tasks in ChatGPT Work. Increased demand on shared network and computing resources disrupted the infrastructure supporting those tasks. Access to ChatGPT Work was restored across all subscription plans by approximately 12:53 p.m. PDT."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Impact"}]},{"type":"paragraph","content":[{"type":"text","text":"During this incident:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Some users were unable to start or continue ChatGPT Work tasks on web and mobile, or experienced longer response times."}]}]}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Root Cause"}]},{"type":"paragraph","content":[{"type":"text","text":"A code change increased demand on systems supporting ChatGPT Work, while background activity generated additional network connections. Combined with normal usage, this exceeded available network capacity and disrupted connections needed to run tasks. Memory pressure and repeated retries added to the overload."}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Resolution"}]},{"type":"paragraph","content":[{"type":"text","text":"Engineers reduced traffic to affected infrastructure, temporarily limited new tasks, and freed computing resources to relieve pressure. Our infrastructure provider added network capacity, and engineers gradually restored access as the systems stabilized. "}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Prevention and Improvements"}]},{"type":"paragraph","content":[{"type":"text","text":"We have implemented or are working on several improvements to reduce the likelihood and impact of similar incidents:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Preserve capacity for user tasks."},{"type":"text","text":" We reduced unnecessary system activity and are improving monitoring to detect unexpected increases in demand."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Limit overload during recovery."},{"type":"text","text":" We adjusted how failed requests are retried to reduce additional load when systems are under pressure."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Reduce network demand."},{"type":"text","text":" We reduced unnecessary network activity and are improving how supporting systems use network connections."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Strengthen infrastructure capacity."},{"type":"text","text":" We are working with our infrastructure provider to increase available capacity and better support periods of high demand."}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We apologize for the disruption and are continuing to strengthen the reliability of the systems that support ChatGPT Work and related features."}]},{"type":"paragraph","content":[{"type":"lineBreak"}]}]},"markdown":"**Summary**\n\nOn Aug 31, 2026, between approximately 7:40 a.m. and 12:53 p.m. PDT, some users experienced errors and delays when starting or continuing tasks in ChatGPT Work. Increased demand on shared network and computing resources disrupted the infrastructure supporting those tasks. Access to ChatGPT Work was restored across all subscription plans by approximately 12:53 p.m. PDT.\n\n**Impact**\n\nDuring this incident:\n\n• Some users were unable to start or continue ChatGPT Work tasks on web and mobile, or experienced longer response times.\n\n**Root Cause**\n\nA code change increased demand on systems supporting ChatGPT Work, while background activity generated additional network connections. Combined with normal usage, this exceeded available network capacity and disrupted connections needed to run tasks. Memory pressure and repeated retries added to the overload.\n\n**Resolution**\n\nEngineers reduced traffic to affected infrastructure, temporarily limited new tasks, and freed computing resources to relieve pressure. Our infrastructure provider added network capacity, and engineers gradually restored access as the systems stabilized. \n\n**Prevention and Improvements**\n\nWe have implemented or are working on several improvements to reduce the likelihood and impact of similar incidents:\n\n• **Preserve capacity for user tasks.** We reduced unnecessary system activity and are improving monitoring to detect unexpected increases in demand.\n\n• **Limit overload during recovery.** We adjusted how failed requests are retried to reduce additional load when systems are under pressure.\n\n• **Reduce network demand.** We reduced unnecessary network activity and are improving how supporting systems use network connections.\n\n• **Strengthen infrastructure capacity.** We are working with our infrastructure provider to increase available capacity and better support periods of high demand.\n\nWe apologize for the disruption and are continuing to strengthen the reliability of the systems that support ChatGPT Work and related features.\n\n\n","schema_version":"v1.0.0"}},{"updates":[{"published_at":"2026-08-27T18:00:38.664Z","id":"01M12633099FMRKNR36XZH4C5E","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified that users are experiencing elevated errors for the impacted services."}]},{"type":"paragraph","content":[{"type":"text","text":"We are working on implementing a mitigation."}]}]},"markdown":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a 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We’ll continue monitoring closely to confirm the recovery is sustained."}]}]},"markdown":"We have applied a mitigation and are seeing recovery from the issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page. We’ll continue monitoring closely to confirm the recovery is sustained.","schema_version":"v1.0.0"},"message_string":"We have applied a mitigation and are seeing recovery from the issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page. We’ll continue monitoring closely to confirm the recovery is sustained.","to_status":"monitoring","component_statuses":[{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"operational"}],"automated_update":false},{"published_at":"2026-08-21T23:15:09.53Z","id":"01M0K9PNJ3R7AV3C53C7JQ2B86","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been resolved."}]}]},"markdown":"The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been resolved.","schema_version":"v1.0.0"},"message_string":"The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been 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users","status":"resolved","affected_components":[{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"degraded_performance","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-08-20T16:58:53.272Z","id":"01M0G1RZERM19PBWFV956PENSZ","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Some users may encounter errors when using Codex with API authentication."},{"type":"lineBreak"},{"type":"lineBreak"},{"type":"text","text":"We are working on implementing a mitigation."}]}]},"markdown":"Some users may encounter errors when using Codex with API authentication.\n\nWe are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"Some users may encounter errors when using Codex with API authentication.\n\nWe are working on implementing a 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mitigation.","to_status":"identified","component_statuses":[],"automated_update":false},{"published_at":"2026-08-20T00:25:41.212Z","id":"01M0E8YC1B920Q17W536FGXTKX","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[],"automated_update":false},{"published_at":"2026-08-20T00:35:03.462Z","id":"01M0E9FH4DMXCK0XMKNBNNT2MF","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the 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recovered.","to_status":"resolved","component_statuses":[{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"operational"}],"automated_update":false}],"component_impacts":[{"start_at":"2026-08-20T00:35:03.462Z","end_at":"2026-08-20T00:54:17.03Z","id":"01M0E9FH4DED3V9S89XVS6HJ7J","component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status_page_incident_id":"01M0E7K87VJNMGW0QTMHPEQQ39","status":"degraded_performance"}],"status_summaries":[{"start_at":"2026-08-20T00:02:08.25Z","end_at":"2026-08-20T00:03:27.257Z","worst_component_status":"operational"},{"start_at":"2026-08-20T00:03:27.257Z","end_at":"2026-08-20T00:25:41.212Z","worst_component_status":"operational"},{"start_at":"2026-08-20T00:25:41.212Z","end_at":"2026-08-20T00:35:03.462Z","worst_component_status":"operational"},{"start_at":"2026-08-20T00:35:03.462Z","end_at":"2026-08-20T00:54:17.03Z","worst_component_status":"degraded_performance"}],"published_at":"2026-08-20T00:02:08.25Z","id":"01M0E7K87VJNMGW0QTMHPEQQ39","status_page_id":"01JMDK9XYNY6RXSED6SDWW50WY","name":"Chatgpt.com is down - all signups and logins are down as of right now","status":"resolved","affected_components":[{"component_id":"01JMXBNJXG1S2D9V65P1ZZTD94","status":"degraded_performance","current_status":"operational"}],"type":"incident","write_up_contents":{"feature_set":"rich","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Summary"},{"type":"lineBreak"},{"type":"text","text":"On Aug 19th, 2026, between approximately 4:50 p.m. and 5:19 p.m. PT, some users experienced errors when signing in, creating accounts, or using ChatGPT. A deployment of an authentication service left an incompatible configuration in place, causing some authentication requests to fail. All affected services recovered by approximately 5:19 p.m. PT."},{"type":"lineBreak"}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Impact"}]},{"type":"paragraph","content":[{"type":"text","text":"During this period:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Some users could not sign in to ChatGPT or create new accounts."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Some signed-in users experienced errors while starting or continuing conversations."},{"type":"lineBreak"}]}]}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Root Cause"}]},{"type":"paragraph","content":[{"type":"text","text":"During a deployment, two incompatible configurations were applied to the systems that support authentication. This mismatch caused authentication requests to fail. Because these systems verify sign-ins and requests, some users experienced errors when signing in, creating accounts, or using ChatGPT."},{"type":"lineBreak"}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Resolution"}]},{"type":"paragraph","content":[{"type":"text","text":"Engineers restored service by removing the incompatible configuration from affected environments. Recovery began approximately at 5:14 p.m. PT and recovered by approximately 5:19 p.m. PT."},{"type":"lineBreak"}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"bold"}],"text":"Prevention and Improvements"}]},{"type":"paragraph","content":[{"type":"text","text":"We have implemented or are working on several improvements to reduce the likelihood and impact of similar incidents:"}]},{"type":"list","attrs":{"start":1,"type":"bulleted"},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Expand automated cleanup during deployments to remove outdated configuration when service settings change."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Make rollbacks safer by using gradual, staged recovery steps by default and reserving faster paths for emergencies."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Add validation and warnings to identify incompatible or incomplete configuration before deployment."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Improve authentication resilience so ChatGPT can continue verifying sign-ins and requests during disruptions to dependent systems."},{"type":"lineBreak"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"We apologize for the disruption and are continuing to strengthen the reliability of the systems that support ChatGPT."}]}]},"markdown":"**Summary**\nOn Aug 19th, 2026, between approximately 4:50 p.m. and 5:19 p.m. PT, some users experienced errors when signing in, creating accounts, or using ChatGPT. A deployment of an authentication service left an incompatible configuration in place, causing some authentication requests to fail. All affected services recovered by approximately 5:19 p.m. PT.\n\n**Impact**\n\nDuring this period:\n\n• Some users could not sign in to ChatGPT or create new accounts.\n\n• Some signed-in users experienced errors while starting or continuing conversations.\n  \n\n**Root Cause**\n\nDuring a deployment, two incompatible configurations were applied to the systems that support authentication. This mismatch caused authentication requests to fail. Because these systems verify sign-ins and requests, some users experienced errors when signing in, creating accounts, or using ChatGPT.\n\n**Resolution**\n\nEngineers restored service by removing the incompatible configuration from affected environments. Recovery began approximately at 5:14 p.m. PT and recovered by approximately 5:19 p.m. PT.\n\n**Prevention and Improvements**\n\nWe have implemented or are working on several improvements to reduce the likelihood and impact of similar incidents:\n\n• Expand automated cleanup during deployments to remove outdated configuration when service settings change.\n\n• Make rollbacks safer by using gradual, staged recovery steps by default and reserving faster paths for emergencies.\n\n• Add validation and warnings to identify incompatible or incomplete configuration before deployment.\n\n• Improve authentication resilience so ChatGPT can continue verifying sign-ins and requests during disruptions to dependent systems.\n  \n\nWe apologize for the disruption and are continuing to strengthen the reliability of the systems that support ChatGPT.","schema_version":"v1.0.0"}},{"updates":[{"published_at":"2026-08-18T19:17:12.163Z","id":"01M0B4WSV43RKFFBBCVGYCYVRG","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified an issue causing elevated errors when deploying Sites. We are working to implement a mitigation."}]}]},"markdown":"We have identified an issue causing elevated errors when deploying Sites. We are working to implement a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified an issue causing elevated errors when deploying Sites. We are working to implement a mitigation.","to_status":"identified","component_statuses":[{"component_id":"01KX45G1SHQQ9DTAX9S4W7FV8G","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-08-18T19:26:38.177Z","id":"01M0B5E2HM5QHV10Z8SCHTX2D8","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have implemented a mitigation for the issue affecting site deployments and are monitoring the results."}]}]},"markdown":"We have implemented a mitigation for the issue affecting site deployments and are monitoring the results.","schema_version":"v1.0.0"},"message_string":"We have implemented a mitigation for the issue affecting site deployments and are monitoring the results.","to_status":"monitoring","component_statuses":[{"component_id":"01KX45G1SHQQ9DTAX9S4W7FV8G","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-08-18T19:37:24.204Z","id":"01M0B61SDT7EBXA8YYE2MPTK2K","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"The issue affecting site deployments has been resolved."}]}]},"markdown":"The issue affecting site deployments has been resolved.","schema_version":"v1.0.0"},"message_string":"The issue affecting site deployments has been 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Sites","status":"resolved","affected_components":[{"component_id":"01KX45G1SHQQ9DTAX9S4W7FV8G","status":"degraded_performance","current_status":"operational"}],"type":"incident"},{"updates":[{"published_at":"2026-08-13T15:19:50.245Z","id":"01KZXVAJQ5BB2WR6EFYQNCTHK8","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are investigating the issue for the listed services."}]}]},"markdown":"We are investigating the issue for the listed services.","schema_version":"v1.0.0"},"message_string":"We are investigating the issue for the listed services.","to_status":"investigating","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-08-13T15:48:21.09Z","id":"01KZXWYSDEB9ZHCVM7GHTM5F8S","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We are still 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provider.","to_status":"monitoring","component_statuses":[{"component_id":"01JMXBNJXGV1T5GT2M9XA83XNG","status":"degraded_performance"}],"automated_update":false},{"published_at":"2026-08-13T23:58:22.09Z","id":"01KZYS01ASAPPR4D1PXDGHAR3J","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted services have now fully 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mitigation","to_status":"identified","component_statuses":[],"automated_update":false},{"published_at":"2026-08-13T21:25:28.323Z","id":"01KZYG82JHEVFR4K51N2AVJZ64","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have applied the mitigation and are monitoring the recovery."}]}]},"markdown":"We have applied the mitigation and are monitoring the recovery.","schema_version":"v1.0.0"},"message_string":"We have applied the mitigation and are monitoring the recovery.","to_status":"monitoring","component_statuses":[],"automated_update":false},{"published_at":"2026-08-13T22:26:53.933Z","id":"01KZYKRHT1CB8ARKCR7X8SKM7K","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"All impacted services have now fully recovered."}]}]},"markdown":"All impacted services have now fully recovered.","schema_version":"v1.0.0"},"message_string":"All impacted 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RBAC roles for Enterprise users","status":"resolved","affected_components":[],"type":"incident"},{"updates":[{"published_at":"2026-08-11T21:35:23.845Z","id":"01KZSC0T661P5XKS02DXQ4STV6","message":{"feature_set":"mrkdwn","text_node":{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"We have identified that users are experiencing elevated errors for the impacted services."}]},{"type":"paragraph","content":[{"type":"text","text":"We are working on implementing a mitigation."}]}]},"markdown":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a mitigation.","schema_version":"v1.0.0"},"message_string":"We have identified that users are experiencing elevated errors for the impacted services.\n\nWe are working on implementing a 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