GPTs with custom actions stuck processing

Resolved·Degraded performance

GPTs with custom actions requiring approval are now able to complete their requests. Thank you for your patience as we worked to resolve this issue.

Mon, Aug 18, 2025, 09:14 PM

(7 hours ago)

Affected components

Aug 18, 2025, 05:33 PM

09:14 PM

Updates

Resolved

GPTs with custom actions requiring approval are now able to complete their requests. Thank you for your patience as we worked to resolve this issue.

Mon, Aug 18, 2025, 09:14 PM

Monitoring

We have applied the mitigation and are monitoring the recovery.

Mon, Aug 18, 2025, 08:12 PM(1 hour earlier)

Identified

We are are working on implementing a mitigation here, and are already seeing performance improvements for many users.

Mon, Aug 18, 2025, 07:52 PM(20 minutes earlier)

Investigating

We are continuing to investigating the issue for the listed services.

For an immediate unblock, please set the GPTs "Privacy settings" to "Always allow" for any impacted GPTs you are attempting to use. Please note this does not work for all GPTs, but has been successful for some users.

Mon, Aug 18, 2025, 06:34 PM(1 hour earlier)

Investigating

Some GPTs with custom actions requiring confirmation are stuck in a processing state when attempting to interact with the GPT. We are investigating the issue for the listed services.

Mon, Aug 18, 2025, 05:33 PM(1 hour earlier)

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.