OpenAI

Help Center login is down
Resolved

All impacted services have now fully recovered.

Wed, Aug 20, 2025, 05:21 PM
(3 hours ago)
·
Affected components

No components marked as affected

Updates

Resolved

All impacted services have now fully recovered.

Wed, Aug 20, 2025, 05:21 PM

Monitoring

We have applied the mitigation for help center login issues and are monitoring the recovery.

Wed, Aug 20, 2025, 05:15 PM

Identified

We have identified that users are experiencing login issues with the Help Center. We are working on implementing a mitigation.

Wed, Aug 20, 2025, 04:59 PM(16 minutes earlier)
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Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.