OpenAI

Impact in retrieval quality on file_search
Resolved·Degraded performance

All impacted services have now fully recovered.

Tue, Sep 16, 2025, 04:49 AM
(2 weeks ago)
·
Affected components
Updates

Resolved

All impacted services have now fully recovered.

Tue, Sep 16, 2025, 04:49 AM

Monitoring

We have applied the mitigation and are continuing to monitor the recovery.

Mon, Sep 15, 2025, 10:08 PM(6 hours earlier)

Monitoring


We are still monitoring the recovery and actively working on fixing the files.

Mon, Sep 15, 2025, 08:15 AM(13 hours earlier)

Monitoring

We are monitoring the recovery and actively working on fixing the files.

Fri, Sep 12, 2025, 07:51 PM(2 days earlier)

Monitoring

Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. Until resolved, remove and re-add the files to your vector stores to workaround the issue.

Thu, Sep 11, 2025, 11:38 PM(20 hours earlier)

Monitoring

Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. We will fully mitigate this issue soon. In the meantime, the workaround is to remove and re-add the files to your vector stores. Outside of those files, file_search in the API should be mitigated.

Thu, Sep 11, 2025, 08:57 PM(2 hours earlier)

Monitoring

Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. We will mitigate this issue soon. In the meantime, the workaround is to remove and re-add the files to your vector stores. Outside of those files, file_search in the API should be mitigated.

Thu, Sep 11, 2025, 07:45 AM(13 hours earlier)

Investigating

We are investigating the issue for the listed services.

Thu, Sep 11, 2025, 01:13 AM(6 hours earlier)

Identified

We have identified that file_search users on Assistants API, Responses API and Retrieval API might see an impact in retrieval quality. We are working on implementing a mitigation.

Wed, Sep 10, 2025, 09:17 AM(15 hours earlier)
Powered by

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.