OpenAI

Impact in retrieval quality on file_search
Resolved·Degraded performance

All impacted services have now fully recovered.

Tue, Sep 16, 2025, 04:49 AM
(1 month ago)
·
Affected components
Updates

Resolved

All impacted services have now fully recovered.

Tue, Sep 16, 2025, 04:49 AM

Monitoring

We have applied the mitigation and are continuing to monitor the recovery.

Mon, Sep 15, 2025, 10:08 PM(6 hours earlier)

Monitoring


We are still monitoring the recovery and actively working on fixing the files.

Mon, Sep 15, 2025, 08:15 AM(13 hours earlier)

Monitoring

We are monitoring the recovery and actively working on fixing the files.

Fri, Sep 12, 2025, 07:51 PM(2 days earlier)

Monitoring

Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. Until resolved, remove and re-add the files to your vector stores to workaround the issue.

Thu, Sep 11, 2025, 11:38 PM(20 hours earlier)

Monitoring

Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. We will fully mitigate this issue soon. In the meantime, the workaround is to remove and re-add the files to your vector stores. Outside of those files, file_search in the API should be mitigated.

Thu, Sep 11, 2025, 08:57 PM(2 hours earlier)

Monitoring

Retrieval quality may be impacted for files added between 2:17am - 11pm PT on Sep 10. We will mitigate this issue soon. In the meantime, the workaround is to remove and re-add the files to your vector stores. Outside of those files, file_search in the API should be mitigated.

Thu, Sep 11, 2025, 07:45 AM(13 hours earlier)

Investigating

We are investigating the issue for the listed services.

Thu, Sep 11, 2025, 01:13 AM(6 hours earlier)

Identified

We have identified that file_search users on Assistants API, Responses API and Retrieval API might see an impact in retrieval quality. We are working on implementing a mitigation.

Wed, Sep 10, 2025, 09:17 AM(15 hours earlier)
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