Codex, Connectors, Search, Agent, Deep Research, Custom GPTs, Project Sharing, ChatGPT Record, Memory and other features related to RBAC are missing, unavailable, or unexpectedly enabled even when toggled off for Enterprise and Edu workspaces

Resolved·Partial outage

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

Oct 2, 2025, 07:32 PM

Oct 3, 2025, 01:42 AM

Updates

Write-up published

Read it here

Resolved

All impacted services have now fully recovered.

Fri, Oct 3, 2025, 05:28 PM

Monitoring

We have applied the mitigation and are monitoring the recovery.

Fri, Oct 3, 2025, 01:42 AM(15 hours earlier)

Investigating

We are continuing to investigate the issue for the listed services.

Thu, Oct 2, 2025, 10:49 PM(2 hours earlier)

Investigating

We are continuing to investigate the issue for the listed services.

Thu, Oct 2, 2025, 09:25 PM(1 hour earlier)

Investigating

We are investigating the issue for the listed services.

Thu, Oct 2, 2025, 08:21 PM(1 hour earlier)

Identified

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

Thu, Oct 2, 2025, 07:32 PM(49 minutes earlier)