Issue with purchasing new subscriptions and updating/cancelling existing subscriptions for ChatGPT on Android/iOS

Resolved

All impacted services have now fully recovered.

Mon, Oct 20, 2025, 07:57 PM

(49 minutes ago)

Affected components

No components marked as affected

Updates

Resolved

All impacted services have now fully recovered.

Mon, Oct 20, 2025, 07:57 PM

Monitoring

We have applied the mitigation and are monitoring the recovery.

Mon, Oct 20, 2025, 06:42 PM(1 hour earlier)

Investigating

Continuing investigation for issue with purchasing new subscriptions and updating/cancelling existing subscriptions on our ChatGPT Android/iOS app.

Mon, Oct 20, 2025, 06:13 PM(29 minutes earlier)

Investigating

We are investigating an issue with purchasing new subscriptions and updating/cancelling existing subscriptions on our ChatGPT Android/iOS app.

Mon, Oct 20, 2025, 05:26 PM(47 minutes earlier)

Investigating

We are investigating an issue with purchasing a new subscription, using certain features on existing subscriptions, and subscription cancellations on our ChatGPT Android/iOS app, as a workaround, please use the browser.

Mon, Oct 20, 2025, 04:53 PM(32 minutes earlier)

Investigating

We are investigating an issue with purchasing a new subscription on our ChatGPT Android app, as a workaround, please use the browser.

Mon, Oct 20, 2025, 03:52 PM(1 hour earlier)

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.