Some ChatGPT users may be experiencing issues with their subscription renewals

Resolved·Partial outage

All impacted services have now fully recovered.

Sat, Jan 31, 2026, 11:00 PM

(1 week ago)

Affected components

Jan 30, 2026, 05:59 PM

08:03 PM

Updates

Resolved

All impacted services have now fully recovered.

Sat, Jan 31, 2026, 11:00 PM

Monitoring

We have applied the mitigation and are monitoring the recovery.

Fri, Jan 30, 2026, 08:03 PM(1 day earlier)

Identified

We have identified the issue that causing some ChatGPT users who may be experiencing issues with their renewal and working on remediation.

Fri, Jan 30, 2026, 07:32 PM(30 minutes earlier)

Identified

We have identified that some users may be experiencing issue with subscription renewals. We are working on implementing a mitigation.

Fri, Jan 30, 2026, 05:59 PM(1 hour earlier)

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.