Degraded performance with the Support chat

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.

Identified

We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.

Tue, Mar 10, 2026, 07:05 PM

(55 minutes ago)

Affected components

No components marked as affected

Updates

Identified

We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.

Tue, Mar 10, 2026, 07:05 PM

Identified

We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.

Tue, Mar 10, 2026, 05:29 PM(1 hour earlier)

Investigating

We are observing degraded performance with support chat functionality and we are investigating the issue. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.

Tue, Mar 10, 2026, 05:10 PM(19 minutes earlier)