Sora video generation failing

Resolved·Partial outage

Video generation error rates have returned to normal levels and services are functional.

Wed, Mar 18, 2026, 07:14 PM

(1 hour ago)

Affected components

03:46 PM

07:14 PM

Updates

Resolved

Video generation error rates have returned to normal levels and services are functional.

Wed, Mar 18, 2026, 07:14 PM

Monitoring

After further mitigations, services are recovering and we are monitoring for full resolution

Wed, Mar 18, 2026, 06:47 PM(26 minutes earlier)

Identified

We have implemented mitigations that have improved the success rate of video generation, but a high rate of error persists. Our team continues to work through the issue.

Wed, Mar 18, 2026, 06:32 PM(14 minutes earlier)

Investigating

We have confirmed that Sora video generation is affected in the API as well as the Sora app. Our team continues to investigate.

Wed, Mar 18, 2026, 05:56 PM(36 minutes earlier)

Investigating

Our engineering team is still investigating the cause of the issue.

Wed, Mar 18, 2026, 05:31 PM(24 minutes earlier)

Investigating

We are continuing to investigate the cause of the issue.

Wed, Mar 18, 2026, 04:41 PM(50 minutes earlier)

Identified

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

Wed, Mar 18, 2026, 03:46 PM(54 minutes earlier)