Elevated error rates on Realtime API SIP endpoints

Resolved·Degraded performance

All impacted services have now fully recovered.

Tue, Mar 24, 2026, 08:20 PM

(6 hours ago)

Affected components

Mar 23, 2026, 11:15 PM

Mar 24, 2026, 07:15 PM

Updates

Resolved

All impacted services have now fully recovered.

Tue, Mar 24, 2026, 08:20 PM

Monitoring

We have applied the mitigation and are monitoring the recovery.

Tue, Mar 24, 2026, 07:31 PM(48 minutes earlier)

Identified

We have identified that users are experiencing elevated errors for the impacted services.

Root cause has been identified and mitigation is underway.

Tue, Mar 24, 2026, 05:55 PM(1 hour earlier)

Investigating

We have identified that users are experiencing elevated errors for the Realtime API SIP endpoints beginning at approximately midnight Pacific time.

We are currently investigating the issue.

Tue, Mar 24, 2026, 05:31 PM(23 minutes earlier)

Investigating

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

Tue, Mar 24, 2026, 05:24 PM