Billing and Usage dashboard data not displaying for some users

Resolved

This incident has been resolved. The issue started October 8, 2024 at 11:00am Pacific and ended October 17, 2024 on 12:40 Pacific.

Fri, Oct 18, 2024, 04:39 PM

(6 months ago)

Affected components

No components marked as affected

Updates

Resolved

This incident has been resolved. The issue started October 8, 2024 at 11:00am Pacific and ended October 17, 2024 on 12:40 Pacific.

Fri, Oct 18, 2024, 04:39 PM

Monitoring

We have implemented a fix for a configuration error which caused this issue. That fix is live so now the billing and usage dashboard data should be displaying normally for all who should have access. We're monitoring a backfill of all related billing events to ensure the usage display since this issue started reflect correctly in customer dashboards.

Wed, Oct 16, 2024, 05:39 PM(1 day earlier)

Identified

Users should now see data reflected in their dashboards for any new usage or billing events. We are still working on resolving the missing historical usage and billing events.

Mon, Oct 14, 2024, 09:14 PM(1 day earlier)

Identified

We are currently investigating an issue where multiple users have reported no activity appearing in their billing and usage dashboards for certain models since October 10, 2024. Affected API customers are still able to use our models without disruption. Starting from ~1 PM PT today, users should start seeing data reflected again.

Mon, Oct 14, 2024, 08:12 PM(1 hour earlier)

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.