OpenAI

Some Customers Cannot Message Support
Resolved

Between 7:45 AM PT and 8:40 AM PT today, some customers might have had trouble contacting OpenAI support through the help center. This issue has been resolved. OpenAI services including the API and ChatGPT were unaffected.

Tue, May 7, 2024, 04:24 PM
(1 year ago)
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Affected components

No components marked as affected

Updates

Resolved

Between 7:45 AM PT and 8:40 AM PT today, some customers might have had trouble contacting OpenAI support through the help center. This issue has been resolved. OpenAI services including the API and ChatGPT were unaffected.

Tue, May 7, 2024, 04:24 PM

Monitoring

A fix has been implemented and we are monitoring the results.

Tue, May 7, 2024, 04:03 PM(20 minutes earlier)

Identified

Some customers cannot reach support services, and we expect the situation to be remedied shortly. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.

Tue, May 7, 2024, 03:43 PM(20 minutes earlier)
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Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.