Elevated errors on Assistants API

Resolved·Partial outage

This incident has been resolved.

The issue was a result of a code push to our production environment that introduced error messages for users making valid API requests.

A very small percentage of Assistants API requests made during the relevant time period did not successfully post.

Wed, Mar 13, 2024, 03:10 AM

(1 year ago)

Affected components

Mar 13, 2024, 02:50 AM

03:10 AM

Updates

Resolved

This incident has been resolved.

The issue was a result of a code push to our production environment that introduced error messages for users making valid API requests.

A very small percentage of Assistants API requests made during the relevant time period did not successfully post.

Wed, Mar 13, 2024, 03:10 AM

Monitoring

A fix has been implemented and we are monitoring the results.

Wed, Mar 13, 2024, 03:05 AM

Investigating

We are currently investigating this issue.

Wed, Mar 13, 2024, 02:50 AM(14 minutes earlier)

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.