ChatGPT subscriptions not taking effect.

Resolved·Degraded performance

This incident has been resolved.

Wed, Jul 19, 2023, 02:23 AM

(1 year ago)

Affected components

Jul 17, 2023, 10:26 PM

Jul 19, 2023, 12:44 AM

Updates

Resolved

This incident has been resolved.

Wed, Jul 19, 2023, 02:23 AM

Monitoring

We’ve identified and resolved the underlying the issue. A small number of users who signed up while this issue was active may still be experiencing issues accessing Plus features - we’re in the process of implementing a retroactive fix for these users and are continuing to monitor.

Wed, Jul 19, 2023, 12:44 AM(1 hour earlier)

Investigating

We are seeing some issues where paid subscriptions aren't taking effect even though payment is successful. We are currently diagnosing the issue.

Mon, Jul 17, 2023, 10:26 PM(1 day earlier)

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.