OpenAI

Write-up
Outage on some Ada and Babbage models
Partial outage
View the incident
Summary:

On July 6, 2022 22:17 PDT \(July 7 05:17 UTC\), the following models had partial or complete outages:

  • text-similarity-ada-001

  • text-search-babbage-doc-001

  • content-filter-alpha

  • text-search-babbage-query-001

  • text-search-ada-doc-001

Models were unavailable for one and a half hours. This was caused by an unanticipated maintenance event performed by Azure which took offline VMs that these models were served. Models were reconfigured to depend on VMs that were not taken offline by the maintenance event.

Root Cause:

A misconfiguration in our Azure activity log alerts caused this scheduled maintenance to occur without prior notice on our end.

Future Mitigations:

Evaluate the activity log notification configurations for our critical resources to ensure notifications are received in a timely manner.

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Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.