Image generation in Sora experiencing issues

Resolved·Degraded performance

All impacted services have now fully recovered. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.

Wed, Mar 26, 2025, 01:04 AM

(1 month ago)

Affected components

Mar 25, 2025, 08:10 PM

Mar 26, 2025, 01:04 AM

Updates

Resolved

All impacted services have now fully recovered. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.

Wed, Mar 26, 2025, 01:04 AM

Monitoring

We have mitigated the issue and are now monitoring.

Wed, Mar 26, 2025, 12:39 AM(25 minutes earlier)

Investigating

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

Tue, Mar 25, 2025, 08:10 PM(4 hours earlier)

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.