Elevated Conversation Error Rate on Operator

Resolved·Degraded performance

All impacted services have now fully recovered. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.

Wed, Apr 23, 2025, 03:09 AM

(2 days ago)

Affected components

Apr 23, 2025, 12:34 AM

01:58 AM

Updates

Resolved

All impacted services have now fully recovered. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.

Wed, Apr 23, 2025, 03:09 AM

Monitoring

We have applied the mitigation and are monitoring the recovery.

Wed, Apr 23, 2025, 01:58 AM(1 hour earlier)

Identified

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

Wed, Apr 23, 2025, 12:55 AM(1 hour earlier)

Investigating

We are investigating the issue for the listed services.

Wed, Apr 23, 2025, 12:28 AM(26 minutes earlier)

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.