Deep Research unable to access content from uploaded files

Resolved·Degraded performance

All impacted services have now fully recovered.

Wed, Jun 4, 2025, 03:48 AM

(3 weeks ago)

Affected components

Jun 3, 2025, 10:09 PM

Jun 4, 2025, 03:29 AM

Updates

Resolved

All impacted services have now fully recovered.

Wed, Jun 4, 2025, 03:48 AM

Monitoring

We have applied the mitigation and are monitoring the recovery.

Wed, Jun 4, 2025, 03:29 AM(19 minutes earlier)

Investigating

We are continuing to investigate the issue for the listed services.

Wed, Jun 4, 2025, 12:11 AM(3 hours earlier)

Investigating

We are continuing to investigate the issue for the listed services.

Tue, Jun 3, 2025, 11:08 PM(1 hour earlier)

Investigating

We are investigating the issue for the listed services.

Tue, Jun 3, 2025, 10:09 PM(59 minutes earlier)

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.