Elevated Error Rate on ChatGPT

Resolved·Degraded performance

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

Jul 16, 2025, 02:56 AM

03:41 AM

Updates

Write-up published

Read it here

Resolved

All impacted services have now fully recovered. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.

Wed, Jul 16, 2025, 03:54 AM

Monitoring

We have applied the mitigation and are monitoring the recovery.

Wed, Jul 16, 2025, 03:41 AM(13 minutes earlier)

Identified

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

Wed, Jul 16, 2025, 02:56 AM(45 minutes earlier)

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.