Issue with purchasing new subscriptions and updating/cancelling existing subscriptions for ChatGPT on Android/iOS

Resolved

All impacted services have now fully recovered.

Mon, Oct 20, 2025, 07:57 PM

(5 months ago)

Affected components

No components marked as affected

Updates

Resolved

All impacted services have now fully recovered.

Mon, Oct 20, 2025, 07:57 PM

Monitoring

We have applied the mitigation and are monitoring the recovery.

Mon, Oct 20, 2025, 06:42 PM(1 hour earlier)

Investigating

Continuing investigation for issue with purchasing new subscriptions and updating/cancelling existing subscriptions on our ChatGPT Android/iOS app.

Mon, Oct 20, 2025, 06:13 PM(29 minutes earlier)

Investigating

We are investigating an issue with purchasing new subscriptions and updating/cancelling existing subscriptions on our ChatGPT Android/iOS app.

Mon, Oct 20, 2025, 05:26 PM(47 minutes earlier)

Investigating

We are investigating an issue with purchasing a new subscription, using certain features on existing subscriptions, and subscription cancellations on our ChatGPT Android/iOS app, as a workaround, please use the browser.

Mon, Oct 20, 2025, 04:53 PM(32 minutes earlier)

Investigating

We are investigating an issue with purchasing a new subscription on our ChatGPT Android app, as a workaround, please use the browser.

Mon, Oct 20, 2025, 03:52 PM(1 hour earlier)