OpenAI

Delays in Support Email Processing
Resolved

All impacted services have now fully recovered.

Sat, Feb 14, 2026, 08:44 PM
(5 minutes ago)
·
Affected components

No components marked as affected

Updates

Resolved

All impacted services have now fully recovered.

Sat, Feb 14, 2026, 08:44 PM

Monitoring

We have applied the mitigation and are monitoring the recovery.

Sat, Feb 14, 2026, 06:30 PM(2 hours earlier)

Investigating

We are currently investigating an issue impacting our support contact channels. Some users may experience delays or difficulty reaching our support team.

Sat, Feb 14, 2026, 06:07 PM(23 minutes earlier)
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Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.