Help Center Chat Support Degraded

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.

Resolved

All impacted services have now fully recovered.

Fri, Oct 23, 2026, 06:02 PM

(1 week ago)

Affected components

No components marked as affected

Updates

Resolved

All impacted services have now fully recovered.

Fri, Oct 23, 2026, 06:02 PM

Monitoring

We have applied the mitigation and are monitoring the recovery.

Fri, Oct 23, 2026, 05:52 PM(10 minutes earlier)

Investigating

We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at support@openai.com for assistance.

We apologize for the inconvenience and will provide updates as they become available.

Fri, Oct 23, 2026, 05:30 PM(21 minutes earlier)