Periodic outages across ChatGPT and API

Incident Report for OpenAI

Resolved

The incident has been resolved and status of our services have returned to normal.
Posted Nov 09, 2023 - 13:21 PST

Update

We are dealing with periodic outages due to an abnormal traffic pattern reflective of a DDoS attack. We are continuing work to mitigate this.
Posted Nov 08, 2023 - 19:49 PST

Update

We are seeing periodic outages across ChatGPT and the API still.
Posted Nov 08, 2023 - 17:23 PST

Update

We are continuing to monitor for any further issues.
Posted Nov 08, 2023 - 12:56 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 08, 2023 - 12:41 PST

Investigating

We are currently investigating this issue.
Posted Nov 08, 2023 - 12:03 PST
This incident affected: API, ChatGPT, Playground, and Labs.
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Availability metrics are reported at an aggregate level across all tiers, models, and error types. Individual customer availability may vary depending on their subscription tier: PAYG, Scale-Tier, or Reserved Capacity, as well as the specific model and API features in use.