ChatGPT subscriptions not taking effect.

Incident Report for OpenAI

Resolved

This incident has been resolved.

Posted Jul 18, 2023 - 19:23 PDT

Monitoring

We’ve identified and resolved the underlying the issue. A small number of users who signed up while this issue was active may still be experiencing issues accessing Plus features - we’re in the process of implementing a retroactive fix for these users and are continuing to monitor.

Posted Jul 18, 2023 - 17:44 PDT

Investigating

We are seeing some issues where paid subscriptions aren't taking effect even though payment is successful. We are currently diagnosing the issue.

Posted Jul 17, 2023 - 15:26 PDT

This incident affected: ChatGPT.