Elevated errors in ChatGPT when using the browsing tool

Resolved·Partial outage

This incident should now be resolved. This started 6:33pm GMT and lasted until 8:14pm GMT.

Mon, Aug 5, 2024, 08:15 PM

(11 months ago)

Affected components

Aug 5, 2024, 06:53 PM

08:15 PM

Updates

Resolved

This incident should now be resolved. This started 6:33pm GMT and lasted until 8:14pm GMT.

Mon, Aug 5, 2024, 08:15 PM

Identified

The source of the errors has been identified and we are actively working to resolve them.

Mon, Aug 5, 2024, 07:39 PM(36 minutes earlier)

Investigating

We're continuing to investigate elevated errors when browsing in ChatGPT. At this time SearchGPT is also impacted by this incident.

Mon, Aug 5, 2024, 07:11 PM(27 minutes earlier)

Investigating

Elevated errors using the browsing tool in ChatGPT impacting most users across all plans. We are currently investigating this issue.

Mon, Aug 5, 2024, 06:53 PM(17 minutes earlier)

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.