File uploads returning error messages
Incident Report for OpenAI
Resolved
File uploads should be working as expected. This issue is resolved.
Posted Aug 19, 2024 - 15:02 PDT
Monitoring
The engineering team has made a change to alleviate the file uploads process. File uploads should be working as expected. Engineers are monitoring the change.
Posted Aug 19, 2024 - 14:32 PDT
Update
We are continuing to investigate this issue.
Posted Aug 19, 2024 - 13:04 PDT
Update
We are continuing to investigate reports that file uploads in both ChatGPT and our API products are returning errors for customers.
Posted Aug 19, 2024 - 12:28 PDT
Investigating
We are currently investigating reports that certain file uploads are returning error messages for customers.
Posted Aug 19, 2024 - 11:51 PDT
This incident affected: API and ChatGPT.
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Availability metrics are reported at an aggregate level across all tiers, models, and error types. Individual customer availability may vary depending on their subscription tier: PAYG, Scale-Tier, or Reserved Capacity, as well as the specific model and API features in use.