ChatGPT Not Loading for Some Users

Incident Report for OpenAI

Resolved

Between 11:18 AM PT and 1:10 PM PT today, we experienced an issue that impacted a subset of ChatGPT users who had not previously visited chatgpt.com. This resulted in them being unable to load ChatGPT. Our team identified and addressed the issue. All services are now operating normally. This incident is now resolved.

Posted May 24, 2024 - 14:04 PDT

Monitoring

We identified the cause of the issue, and rolled back. Previously impacted users should be able to refresh their pages to successfully use ChatGPT. We are continuing to monitor the results.

Posted May 24, 2024 - 13:21 PDT

Investigating

We're currently investigating an issue with chatgpt.com incorrectly redirecting to chat.openai.com, which fails to load.

Posted May 24, 2024 - 12:45 PDT

This incident affected: ChatGPT.