OpenAI

Partial Outage on Account Management
Resolved·Partial outage

Account sign up functionality is fully operational.

A small number of users who signed up during this incident may see minor issues with billing-related functionality in the API portal, such as viewing their usage dashboard. We will continue working to fully resolve all remaining effects from this incident in the coming days.

Wed, Sep 28, 2022, 09:18 PM
(2 years ago)
·
Affected components
Playground
Updates

Resolved

Account sign up functionality is fully operational.

A small number of users who signed up during this incident may see minor issues with billing-related functionality in the API portal, such as viewing their usage dashboard. We will continue working to fully resolve all remaining effects from this incident in the coming days.

Wed, Sep 28, 2022, 09:18 PM

Monitoring

Account signup functionality should be restored now for all users.

Some new users may experience intermittent issues with using the API or the API Playground. We are working to fully resolve those remaining issues. Pre-existing users (who signed up before today) are not affected.

Wed, Sep 28, 2022, 07:45 PM(1 hour earlier)

Identified

We are seeing account creation fail for some of our users due to an ongoing vendor issue. We are working closely with our vendor to restore account signup functionality and will continue sharing updates here.

Wed, Sep 28, 2022, 06:05 PM(1 hour earlier)

Investigating

New accounts cannot be created at the moment. We are currently investigating

Wed, Sep 28, 2022, 04:39 PM(1 hour earlier)
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Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.