Elevated errors on Assistants API

Resolved

Partial outage

This incident has been resolved.

The issue was a result of a code push to our production environment that introduced error messages for users making valid API requests.

A very small percentage of Assistants API requests made during the relevant time period did not successfully post.

Wed, Mar 13, 2024, 03:10 AM

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1 year ago

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Affected components

Mar 13, 2024, 02:50 AM

03:10 AM

Updates

Resolved

This incident has been resolved.

The issue was a result of a code push to our production environment that introduced error messages for users making valid API requests.

A very small percentage of Assistants API requests made during the relevant time period did not successfully post.

Wed, Mar 13, 2024, 03:10 AM

Monitoring

A fix has been implemented and we are monitoring the results.

Wed, Mar 13, 2024, 03:05 AM

14m earlier...

Investigating

We are currently investigating this issue.

Wed, Mar 13, 2024, 02:50 AM

Availability metrics are reported at an aggregate level across all tiers, models, and error types. Individual customer availability may vary depending on their subscription tier: PAYG, Scale-Tier, or Reserved Capacity, as well as the specific model and API features in use.