Users are currently unable to upload files in ChatGPT / custom GPTs or in the API / Assistants

Incident Report for OpenAI

Resolved

This incident is now resolved across all impacted services. This incident started Thursday October 17th, 2024 at 10:21pm and was mitigated at 10:45pm Pacific time.

Posted Oct 17, 2024 - 10:51 PDT

Monitoring

A fix has been implemented and we are monitoring the results. The fix is applied to all impacted services across ChatGPT, custom GPTs, the API, and Assistants.

Posted Oct 17, 2024 - 10:43 PDT

Update

Users are currently unable to upload files in ChatGPT / custom GPTs. API and Assistants are also impacted at this time.

Posted Oct 17, 2024 - 10:33 PDT

Investigating

Users are currently unable to upload files in ChatGPT / custom GPTs. We are currently investigating this issue. API/Assistants are not impacted at this time.

Posted Oct 17, 2024 - 10:31 PDT

This incident affected: API and ChatGPT.