Degraded performance on ChatGPT

Incident Report for OpenAI

Resolved

The ChatGPT is stable for all users and the issue has been resolved.
Posted Aug 31, 2023 - 11:03 PDT

Monitoring

We have put a fix in place, and normal usage of ChatGPT has resumed. We are closely monitoring the success of this fix.
Posted Aug 31, 2023 - 09:29 PDT

Update

At this time we are limiting the number of users who can log into ChatGPT. We are continuing to remediate the ongoing issue.
Posted Aug 31, 2023 - 08:28 PDT

Update

We are continuing to work on a remediation and recover service.
Posted Aug 31, 2023 - 07:58 PDT

Identified

Some users are experiencing issues loading conversation history and creating new conversations. We have identified the issue and are working on a remediation.
Posted Aug 31, 2023 - 06:52 PDT
This incident affected: ChatGPT.
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Availability metrics are reported at an aggregate level across all tiers, models, and error types. Individual customer availability may vary depending on their subscription tier: PAYG, Scale-Tier, or Reserved Capacity, as well as the specific model and API features in use.