Elevated error rates across multiple models (text, image, and audio)
Incident Report for OpenAI
Resolved
This incident has been resolved.
Posted Sep 15, 2023 - 16:40 PDT
Update
We believe the issue has been mitigated across all models and APIs, and continue to monitor our systems.
Posted Sep 15, 2023 - 16:25 PDT
Update
Most models have recovered. We are continuing to mitigate issues on cushman / curie / davinci models.
Posted Sep 15, 2023 - 15:34 PDT
Update
A fix has been implemented for reserved capacity models and we are seeing error rates go down.
Posted Sep 15, 2023 - 14:31 PDT
Monitoring
A fix has been implemented for DALL-E API, Labs, and Whisper models.
Posted Sep 15, 2023 - 14:07 PDT
Identified
A fix has been implemented for DALL-E API and Labs and we are seeing error rates go down.
Posted Sep 15, 2023 - 13:36 PDT
Investigating
We are currently investigating this issue.
Posted Sep 15, 2023 - 12:34 PDT
This incident affected: API and Labs.
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Availability metrics are reported at an aggregate level across all tiers, models, and error types. Individual customer availability may vary depending on their subscription tier: PAYG, Scale-Tier, or Reserved Capacity, as well as the specific model and API features in use.