Elevated error rates across multiple models (text, image, and audio)

Incident Report for OpenAI

Resolved

This incident has been resolved.
Posted 1 year ago. Sep 15, 2023 - 16:40 PDT

Update

We believe the issue has been mitigated across all models and APIs, and continue to monitor our systems.
Posted 1 year ago. Sep 15, 2023 - 16:25 PDT

Update

Most models have recovered. We are continuing to mitigate issues on cushman / curie / davinci models.
Posted 1 year ago. Sep 15, 2023 - 15:34 PDT

Update

A fix has been implemented for reserved capacity models and we are seeing error rates go down.
Posted 1 year ago. Sep 15, 2023 - 14:31 PDT

Monitoring

A fix has been implemented for DALL-E API, Labs, and Whisper models.
Posted 1 year ago. Sep 15, 2023 - 14:07 PDT

Identified

A fix has been implemented for DALL-E API and Labs and we are seeing error rates go down.
Posted 1 year ago. Sep 15, 2023 - 13:36 PDT

Investigating

We are currently investigating this issue.
Posted 1 year ago. Sep 15, 2023 - 12:34 PDT
This incident affected: API and Labs.