Multiple engines have elevated error rates

Incident Report for OpenAI

Resolved

Error rates have returned to normal
Posted May 24, 2023 - 13:35 PDT

Update

We're seeing recovering rates for chatgpt. We're continuing to investigate the issue
Posted May 24, 2023 - 13:16 PDT

Update

Whisper and turbo engines are also impacted
Posted May 24, 2023 - 12:59 PDT

Identified

Multiple engines, including text-davinci-003, the moderations endpoint, gpt4, and chatgpt are seeing elevated error rates. The root cause has been identified and the team is working on a fix.
Posted May 24, 2023 - 12:44 PDT
This incident affected: API and ChatGPT.
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Availability metrics are reported at an aggregate level across all tiers, models, and error types. Individual customer availability may vary depending on their subscription tier: PAYG, Scale-Tier, or Reserved Capacity, as well as the specific model and API features in use.