Billing and Usage dashboard data not displaying for some users

Incident Report for OpenAI

Update

Users should now see data reflected in their dashboards for any new usage or billing events. We are still working on resolving the missing historical usage and billing events.

Posted Oct 14, 2024 - 14:14 PDT

Identified

We are currently investigating an issue where multiple users have reported no activity appearing in their billing and usage dashboards for certain models since October 10, 2024. Affected API customers are still able to use our models without disruption. Starting from ~1 PM PT today, users should start seeing data reflected again.

Posted Oct 14, 2024 - 13:12 PDT

This incident affects: API.