OpenAI

Erroneous usage data for some API users is leading to them incorrectly hitting usage limits
Resolved
Degraded performance

This incident was resolved as of 6 pm PDT on 10/1/2024. Customers should no longer be seeing erroneous usage data or unexpectedly be hitting usage limits.

Wed, Oct 2, 2024, 04:20 PM
•
5 months ago
•
Affected components
Updates

Resolved

This incident was resolved as of 6 pm PDT on 10/1/2024. Customers should no longer be seeing erroneous usage data or unexpectedly be hitting usage limits.

Wed, Oct 2, 2024, 04:20 PM
23h earlier...

Monitoring

A fix has been implemented and we are monitoring the results.

Tue, Oct 1, 2024, 04:48 PM
32m earlier...

Identified

We are continuing to work on a fix for this issue.

Tue, Oct 1, 2024, 04:16 PM
25m earlier...

Identified

The issue has been identified and currently a fix is being implemented.

Tue, Oct 1, 2024, 03:50 PM
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Availability metrics are reported at an aggregate level across all tiers, models, and error types. Individual customer availability may vary depending on their subscription tier: PAYG, Scale-Tier, or Reserved Capacity, as well as the specific model and API features in use.