Erroneous usage data for some API users is leading to them incorrectly hitting usage limits

Incident Report for OpenAI

Resolved

This incident was resolved as of 6 pm PDT on 10/1/2024. Customers should no longer be seeing erroneous usage data or unexpectedly be hitting usage limits.
Posted Oct 02, 2024 - 09:20 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 01, 2024 - 09:48 PDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 01, 2024 - 09:16 PDT

Identified

The issue has been identified and currently a fix is being implemented.
Posted Oct 01, 2024 - 08:50 PDT
This incident affected: API.
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Availability metrics are reported at an aggregate level across all tiers, models, and error types. Individual customer availability may vary depending on their subscription tier: PAYG, Scale-Tier, or Reserved Capacity, as well as the specific model and API features in use.