Some users may not receive verification emails for login or signup with username and password.
Incident Report for OpenAI
Resolved
Between 7:06 AM and 12:12pm PST, users were unable to signup using their username and password. This was an outage caused by a third-party system and the issue is now fully resolved.
Posted Dec 19, 2024 - 12:30 PST
Update
We are currently looking into this issue. As a result, new user signups with a username and password are temporarily unavailable. We will share additional updates as soon as possible.
Posted Dec 19, 2024 - 11:55 PST
Update
We are continuing to investigate this issue. This issue is preventing new users from signing up with a username and password. As a workaround, users can still signup using their Google, Microsoft or Apple Account.
Posted Dec 19, 2024 - 10:07 PST
Update
We are continuing to investigate this issue. This issue is preventing new users from signing up with a username and password.
Posted Dec 19, 2024 - 09:47 PST
Update
This issue also impacts users signing up using a username and password.
Posted Dec 19, 2024 - 08:01 PST
Update
We are continuing to investigate this issue.
Posted Dec 19, 2024 - 07:43 PST
Investigating
We're aware that some users are not receiving verification emails when logging into ChatGPT, leaving them blocked. We're currently investigating.
Posted Dec 19, 2024 - 07:24 PST
This incident affected: ChatGPT.
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Availability metrics are reported at an aggregate level across all tiers, models, and error types. Individual customer availability may vary depending on their subscription tier: PAYG, Scale-Tier, or Reserved Capacity, as well as the specific model and API features in use.