Elevated error rates for API & ChatGPT

Incident Report for OpenAI

Resolved

Our systems are fully recovered. We are implementing fixes to prevent similar issues in the future.

Posted May 18, 2023 - 16:29 PDT

Update

While our fix is still rolling out to all of our systems, we are seeing error rates return to normal levels for API customers as well as ChatGPT users. We are continuing to monitor.

Posted May 18, 2023 - 15:45 PDT

Monitoring

We’ve implemented a fix and are seeing gradual recovery. We expect to see full recovery soon and are monitoring.

Posted May 18, 2023 - 15:31 PDT

Identified

The issue has been identified, and we are working to correct it.

Posted May 18, 2023 - 15:15 PDT

Investigating

We are seeing infrastructure issues and elevated error rates for API customers as well as ChatGPT users. We are actively investigating.

Posted May 18, 2023 - 15:07 PDT

This incident affected: API and chat.openai.com.