Some Customers Cannot Message Support
Incident Report for OpenAI
Resolved
Between 7:45 AM PT and 8:40 AM PT today, some customers might have had trouble contacting OpenAI support through the help center. This issue has been resolved. OpenAI services including the API and ChatGPT were unaffected.
Posted May 07, 2024 - 09:24 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 07, 2024 - 09:03 PDT
Identified
Some customers cannot reach support services, and we expect the situation to be remedied shortly. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.
Posted May 07, 2024 - 08:43 PDT
This incident affected: API, ChatGPT, Labs, and Playground.
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