Elevated Error Rate for ChatGPT and API

Resolved·Degraded performance

This issue has now been resolved. Between 3:33 AM and 4:23 AM PST, customers experienced elevated error rates on ChatGPT and the API.

Thu, Jan 23, 2025, 12:43 PM

(2 months ago)

Affected components

Jan 23, 2025, 12:00 PM

12:43 PM

Updates

Resolved

This issue has now been resolved. Between 3:33 AM and 4:23 AM PST, customers experienced elevated error rates on ChatGPT and the API.

Thu, Jan 23, 2025, 12:43 PM

Monitoring

A fix has been implemented and we are monitoring the results.

Thu, Jan 23, 2025, 12:30 PM(13 minutes earlier)

Identified

The issue has been identified and a fix is being implemented.

Thu, Jan 23, 2025, 12:26 PM

Investigating

We are continuing to investigate this issue.

Thu, Jan 23, 2025, 12:00 PM(25 minutes earlier)

Investigating

We are continuing to investigate this issue.

Thu, Jan 23, 2025, 11:57 AM

Investigating

We are currently experiencing elevated error rates in the API. We are currently investigating.

Thu, Jan 23, 2025, 11:54 AM

Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.