OpenAI

Some customers cannot message support
Resolved

Between 8:04 AM PT and 10:18 am PT today, some customers might have had trouble contacting OpenAI support through the help center. This issue has been resolved. OpenAI services including the API and ChatGPT were unaffected.

Wed, May 29, 2024, 05:28 PM
(1 year ago)
·
Affected components

No components marked as affected

Updates

Resolved

Between 8:04 AM PT and 10:18 am PT today, some customers might have had trouble contacting OpenAI support through the help center. This issue has been resolved. OpenAI services including the API and ChatGPT were unaffected.

Wed, May 29, 2024, 05:28 PM

Monitoring

A fix has been implemented and we are monitoring.

Wed, May 29, 2024, 04:34 PM(53 minutes earlier)

Identified

We're still seeing some impact to our support systems. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.

Wed, May 29, 2024, 03:40 PM(54 minutes earlier)

Investigating

Some customers cannot reach support services. We expect the situation to be remedied shortly.

Wed, May 29, 2024, 03:24 PM(16 minutes earlier)
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Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.