No components marked as affected
Resolved
Between 8:04 AM PT and 10:18 am PT today, some customers might have had trouble contacting OpenAI support through the help center. This issue has been resolved. OpenAI services including the API and ChatGPT were unaffected.
Monitoring
A fix has been implemented and we are monitoring.
Identified
We're still seeing some impact to our support systems. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.
Investigating
Some customers cannot reach support services. We expect the situation to be remedied shortly.