Elevated error rate for ChatGPT logins

Incident Report for OpenAI

Resolved

The issue has been resolved.
Posted Jul 11, 2023 - 10:40 PDT

Monitoring

ChatGPT logins are fully back, and conversation error rate and latency has recovered. We're monitoring the incident now to ensure recovery is sustained.
Posted Jul 11, 2023 - 10:15 PDT

Update

We are continuing to investigate the incident. We are seeing a partial recovery, but are still seeing increased latency and error rates for both ChatGPT free and paid users.
Posted Jul 11, 2023 - 09:38 PDT

Investigating

We are currently investigating this issue.
Posted Jul 11, 2023 - 07:56 PDT
This incident affected: ChatGPT.
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Availability metrics are reported at an aggregate level across all tiers, models, and error types. Individual customer availability may vary depending on their subscription tier: PAYG, Scale-Tier, or Reserved Capacity, as well as the specific model and API features in use.