Sora video creation is seeing high error rates
Incident Report for OpenAI
Resolved
Between 7:45PM and 10:05PM PST users were experiencing periodic errors in queueing new video generations on Sora. We rolled out a fix and this issue is now resolved.
Posted Dec 26, 2024 - 22:36 PST
Update
We are still investigating high error rates on the Sora editor. We will share additional updates as soon as possible.
Posted Dec 26, 2024 - 21:20 PST
Identified
We are currently experiencing an issue with high error rates on Sora. We are currently investigating and will post an update as soon as we are able.
Posted Dec 26, 2024 - 20:25 PST
This incident affected: Sora.
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Availability metrics are reported at an aggregate level across all tiers, models, and error types. Individual customer availability may vary depending on their subscription tier: PAYG, Scale-Tier, or Reserved Capacity, as well as the specific model and API features in use.