API, ChatGPT & Sora Facing Issues
Update - We are continuing to work on a fix for this issue.
Dec 11, 2024 - 17:03 PST
Update - We are continuing to work on a fix for this issue.
Dec 11, 2024 - 16:59 PST
Update - We have identified a pathway to recovery and we are starting to see some traffic successfully return. Continuing to work to return service to normal.
Dec 11, 2024 - 16:55 PST
Update - ChatGPT, Sora, and the API remain down. We have identified the issue and are rolling out a remediation. We are working as fast as we can to return service to normal and apologize for the downtime.
Dec 11, 2024 - 16:24 PST
Identified - We have reports of API calls returning errors, and difficulties logging in to platform.openai.com and ChatGPT. We have identified the issue and are working to roll out a fix.
Dec 11, 2024 - 15:53 PST
Update - We are continuing to investigate this issue.
Dec 11, 2024 - 15:45 PST
Update - We are continuing to investigate this issue.
Dec 11, 2024 - 15:42 PST
Investigating - We are currently investigating the issue and will provide more updates shortly.
Dec 11, 2024 - 15:17 PST
Uptime over the past 90 days. View historical uptime.
API ? Major Outage
90 days ago
99.77 % uptime
Today
ChatGPT ? Major Outage
90 days ago
99.64 % uptime
Today
Sora ? Major Outage
90 days ago
97.84 % uptime
Today
Playground ? Major Outage
90 days ago
99.97 % uptime
Today
Labs ? Major Outage
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 11, 2024

Unresolved incident: API, ChatGPT & Sora Facing Issues.

Dec 10, 2024

No incidents reported.

Dec 9, 2024
Disruption to some ChatGPT Enterprise features
Resolved - Between 05:19AM and 07:05AM PST, some ChatGPT Enterprise features had degraded performance. The impact comprised of slow logins and degradation in performance of the Workspace Analytics tab, the Members tab, and the Compliance API. We have now mitigated the issue and recovered.
Dec 9, 07:23 PST
Monitoring - Error rates have once again returned to normal. We're monitoring closely.
Dec 9, 07:10 PST
Update - We're continuing to work on a resolution for this issue. In the meantime, users will still experience disruption to the previously mentioned features of ChatGPT Enterprise.
Dec 9, 06:56 PST
Identified - Unfortunately, performance on Workspace Analytics, the Compliance API, and Members tab has become degraded again. We're working to restore normal performance.
Dec 9, 06:20 PST
Monitoring - We're now recovered as of 05:44am PST. Login, Workplace Analytics, the Compliance API, and the Members tab for ChatGPT Enterprise are now all functioning as normal. We're continuing to monitor.
Dec 9, 06:05 PST
Identified - We've identified the root cause and have begun mitigation. We're observing an improvement in performance.
Dec 9, 05:50 PST
Investigating - We're aware of some disruption to ChatGPT Enterprise. Users may experience slowness during login. We are also investigating degraded performance on Workspace Analytics, the Compliance API, and the Members tab. Issues began at 05:19AM PST.
Dec 9, 05:42 PST
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024
ChatGPT users having issues with file uploads
Resolved - This incident has been resolved.
Dec 6, 22:50 PST
Update - We are continuing to monitor for any further issues.
Dec 6, 22:36 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 22:35 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 6, 22:09 PST
Investigating - We are currently investigating an issue where ChatGPT users are having issues with file uploads. This only affects 4o models.
Dec 6, 21:29 PST
Dec 5, 2024

No incidents reported.

Dec 4, 2024
API & ChatGPT Performance Degradation
Resolved - This incident has been resolved.
Dec 4, 18:21 PST
Update - We are continuing to monitor for any further issues. Please contact support via help.openai.com if any issues persist with ChatGPT or the API.
Dec 4, 18:00 PST
Update - The issue has been mitigated and we are continuing to monitor and verify that the entire system is returning to full operation.
Dec 4, 17:49 PST
Update - The issue has reappeared and may be affecting both API and ChatGPT. We are investigating the issue.
Dec 4, 16:29 PST
Update - We are continuing to monitor for any further issues.
Dec 4, 16:10 PST
Monitoring - We experienced a brief period of degraded API performance from approximately 3:45 PM to 3:50 PM PT. Performance has stabilized and we are currently monitoring. We will post an update once we have confirmed the issue has been fully resolved.
Dec 4, 16:08 PST
Dec 3, 2024
ChatGPT & API Unable to Generate Images
Resolved - The issue has been resolved.

Starting at 4:20 PM PT, some customers experienced errors when attempting to generate images from ChatGPT and the API. A fix was implemented, and the issue was fully resolved at 5:15 PM PT.
Dec 3, 17:27 PST
Monitoring - We have implemented a fix and the issue appears to be resolved. We will continue to monitor performance, and will update once we have confirmed resolution.
Dec 3, 17:05 PST
Investigating - We are currently experiencing an issue where requests to ChatGPT & API are unable to create images. We are currently investigating and will post an update as soon as able.
Dec 3, 16:55 PST
Dec 2, 2024
Degraded Performance in Assistants API
Resolved - The issue has now been resolved.

Starting at 10:40AM PT, some customers experienced an elevated error rate in the Assistants API. A fix was introduced, and performance was stabilized at 10:52 AM PT.
Dec 2, 11:25 PST
Monitoring - A fix has been implemented and performance has normalized. We will continue to monitor.
Dec 2, 11:13 PST
Investigating - We are currently experiencing degraded performance for the Assistants API. We are currently investigating and will post an update as soon as possible.
Dec 2, 11:00 PST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
File upload failing for ChatGPT users
Resolved - This incident has been resolved.
Nov 27, 23:15 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 22:17 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 27, 22:06 PST
Investigating - We are currently investigating an elevated file upload errors affecting ChatGPT users
Nov 27, 21:39 PST
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