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History

May
27
Tue
Some ChatGPT Pro and Team customers unable to access subscription
5:23 PM

All Pro users now have access their accounts. Upon deeper investigation, Teams users were determined to not have been impacted by this billing issue. The timeline of the events are as follows: Starting on May 22 9PM PST, some Pro subscribers whose subscriptions renewed lost access to their accounts. We fully restored access by May 26 11PM PST. Thank you to our users for your patience as we worked through this issue.

26
Mon
Codex task and PR creation experiencing errors
9:45 AM

All impacted services have now fully recovered.

23
Fri
Elevated error rates in Codex
6:38 PM

Creating GitHub PRs were failing due to the GitHub API having downtime. This issue has now been resolved.

22
Thu
Elevated error rates in ChatGPT
8:22 PM

Between 1:22 PM and 1:30 PM PST on May 22nd, some users experienced elevated error rates while using ChatGPT.

Elevated error rates
12:24 PM

All impacted services have now fully recovered. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.

High error rates for Codex tasks
1:31 AM

Codex tasks have now recovered and are fully operational.

21
Wed
ChatGPT Login issue is identified
5:27 AM

All impacted services have now fully recovered.

20
Tue
Increased errors for voice transcription in ChatGPT
10:07 AM

All impacted services have now fully recovered.

18
Sun
Issues with buying API credits and updating limits.
1:11 AM

All impacted services have now fully recovered.

17
Sat
Chatgpt search is seeing elevated failures and high latency.
1:40 PM

All impacted services have now fully recovered.

Some API customers may be experiencing issues when adding or updating their payment methods.
12:54 AM

All impacted services have now fully recovered.

15
Thu
Users may experience errors when accepting new invites to Platform
10:40 PM

All impacted services have now fully recovered.

Image Generation API Errors
6:53 PM

Between 17:10 UTC and 17:50 UTC on May 14 users may have experienced elevated error rates when using the image generation model, gpt-image-1, through the API

13
Tue
Increased Error Rate Observed in ChatGPT
4:55 AM

All impacted services have now fully recovered.

09
Fri
WhatsApp 1-800-CHATGPT partial outage
5:42 AM

All impacted services have now fully recovered.

07
Wed
High errors from files and search
2:24 PM

All impacted services have now fully recovered.

06
Tue
Elevated error rates
7:31 PM

All impacted services have now fully recovered.

05
Mon
Degraded Performance with Data Analysis
6:46 PM

All impacted services have now fully recovered.

01
Thu
Some endpoints on Responses API and Files API are degraded
3:37 AM

All impacted services have now fully recovered.

April
30
Wed
Degraded Performance: Increased timeouts on gpt-4.1-nano
7:53 PM

The issue is resolved

Sora is experiencing elevated error rates.
7:04 PM

The issue is now resolved.

Degradation on Response API
6:01 AM

All impacted services have now fully recovered.

Login Issues Impacting Some Users
4:30 AM

All impacted services have now fully recovered.

29
Tue
New users may experience temporary delays in video generation capabilities
10:53 PM

New users now have access to video generation capabilities.

Increased error rates for Deep Research in ChatGPT
6:28 PM

The issue has been resolved.

March
No incidents reported
February
No incidents reported
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Availability metrics are reported at an aggregate level across all tiers, models and error types. Individual customer availability may vary depending on their subscription tier as well as the specific model and API features in use.