Update - Error rates for file uploads on ChatGPT have returned to normal. We are continuing to monitor for any further issues.
May 07, 2024 - 23:58 PDT
Monitoring - A mitigation is in place and we are now monitoring to ensure elevated errors uploading files in ChatGPT does not return.
May 07, 2024 - 20:16 PDT
Identified - We have identified the issue causing the elevated file uploads in ChatGPT. We are currently developing a fix.
May 07, 2024 - 19:11 PDT
Investigating - We noticed increasing errors during file uploads in ChatGPT yesterday. We are currently investigating the the issue. This is impacting ChatGPT and not the API.
May 07, 2024 - 17:39 PDT
API
?
Operational
90 days ago
99.76
% uptime
Today
ChatGPT
?
Operational
90 days ago
99.71
% uptime
Today
Labs
?
Operational
90 days ago
99.97
% uptime
Today
Playground
?
Operational
90 days ago
99.96
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Between 7:45 AM PT and 8:40 AM PT today, some customers might have had trouble contacting OpenAI support through the help center. This issue has been resolved. OpenAI services including the API and ChatGPT were unaffected.
May 7, 09:24 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 7, 09:03 PDT
Identified -
Some customers cannot reach support services, and we expect the situation to be remedied shortly. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.
May 7, 08:43 PDT
Resolved -
The incident has been resolved. It affected users using Whisper models on the API and text-to-speech on ChatGPT from 8:45 AM to 12:50 PM PT.
May 1, 19:04 PDT
Monitoring -
We have identified the issue and implemented a fix. Users may have noticed elevated error rates and 499 errors on ChatGPT and the Whisper API.
May 1, 13:41 PDT
Resolved -
This incident has been resolved. The affected time was from 17:00 PM yesterday to 11:10 today PT.
May 1, 11:50 PDT
Identified -
We have identified an issue that affected customers, causing some users on ChatGPT to see a blank screen. The incident began at 6 PM PT yesterday, and we are currently working on a fix.
May 1, 10:12 PDT